Item: ManageEngine Endpoint Central
Rating: 9
Author: Verified User

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

We use ManageEngine Endpoint Central to update remote machines at a customer site. This has been a huge improvement coming from our previous Solarwinds patching solution. We are able to fully automate patching and know that it works. Furthermore, if we need support, we are able to get it quickly. We have had various results with their support, but it is ultimately positive.

Pros and Cons

Pros

Patching
System management
automation
asset management
remote desktop
compliance reporting

Cons

support
User interface
Application Updates (ManageEngine Endpoint Central application)

Return on Investment

Saves tech time
Customers appreciate patch quality
Powerful automation

Usability

The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.

Alternatives Considered

SolarWinds Patch Manager

This works great. It is super easy to setup automated patching and the patching actually works. When using Solarwinds, we would have to regularly troubleshoot machines and figure out why they were not patching. This is not the case with ManageEngine Endpoint Central. We have seen a significant decrease in number of troubleshooting hours since moving.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), SolarWinds IP Address Manager (IPAM)

Likelihood to Recommend

We use ManageEngine Endpoint Central primarily for patch management. In this regard, it works great, and we are usually able to troubleshoot any issues that may come up. If we are not able to troubleshoot, we can quickly talk to support and usually get recommendations to fix whatever issues we are having.

Comments

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ManageEngine Endpoint Central A great patching solution