Excellent Tool for a Big Company but Complicated for Newer Users
August 01, 2025

Excellent Tool for a Big Company but Complicated for Newer Users

Nicholas McDonnell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

We use Endpoint Central to be able to install, uninstall, and update software remotely to our employees throughout the company (we have about 35 employees total, mostly on site with some remote workers). Having all of our software published to the Self-Service Portal really helps us keep track of our work licensed software, and it's nice to have a remote place that any employee can install it to their own device without administrative privileges!

Pros

  • Having quick replying customer support.
  • Having multiple subscriptions catering to smaller or larger businesses
  • Providing many free (or additional cost) tools to further manage endpoints and devices
  • Having nice Summary graphs that visualize how many people are using which softwares (and many more graphs for other data points)

Cons

  • Many support articles need more details in their solutions or more details in between steps.
  • There needs to be an easier way to update the server rather than stopping server > Downloading new update file > browsing into the bin folder of the installed directory > executing UpdateManager.bat.
  • Agent installation gets very buggy when trying to add computers to SoM. I wish error messages were more specific too when the agent fails to install to a device.
  • Negative ROI in onboarrding/offboarding employees. Agent installatiion fails remotely too often that I only mannualy download the agent to the specific device. This does not help save time offboarding employees
  • Positive ROI when onboarding employees. New devices are very easy to install the software we have published to the Self-Service Portal.
This would be higher if there were better site navigation tools like built in help articles to the service. Having to navigate to the forums on a separate website for pretty much anything I wanted to do in Endpoint Central is fairly frustrating. From the perspective of an I.T. intern, I was hoping to learn a lot from this software but it is extremely confusing for newer/less experienced I.T. professionals. Many error messages I would get from agent installation or software publishing would be very vague and does not help me identify the problem in our network.

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

I would recommend Endpoint Central to friends or colleagues who are looking for a widespread IT Endpoint solution. Since the subscriptions are fairly pricy, I personally wouldn't use this I.T. infrastructure for a small - one location - business. I would highly recommend this software for businesses who have multiple locations with constantly installing/uninstalling software to/from devices that are under your management. It is less practicle in smaller business instances

Using ManageEngine Endpoint Central

2 - Development Team/ I.T. team. In charge of developing scripts and implementing new technology and software to the team. Troubleshoot network, hardware, and software problems for all employees. Provide help-desk support for employees with incident requests. Constantly improving lead-times and comparing current infrastructure with potential newer ones. Use AI to benefit the company and code.

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