Item: ManageEngine Endpoint Central
Rating: 8
Author: Oskar Gronkowski

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

We use the ManageEngine Endpoint Central product to manage our computers systems. Specifically, we use it for inventory management, patch management, vulnerability assessment, OS deployment, software deployment, reporting and remote control of systems for break-fix scenarios.

Pros and Cons

Pros

It allows security administrators to quickly assess a systems health.
It allows help desk staff to troubleshoot systems quickly and efficiently.
It allows systems administrators to deploy OS images very reliably.

Cons

Something that can be improved and maybe easily would be to remember searches on agents. After selecting an agent from Agents > Computers then going back, I have to always reenter search criteria.
When running scans or pushing configurations (patch, inventory, etc) to have the page auto-refresh itself when status changes.
The ability to copy whole folders from a systems file manager without having to remote into it.

Return on Investment

ManageEngine Endpoint Central has boosted our security standing by managing windows patching by 100%
It has reduced time for break-fix resolutions in half.
It has reduced time of deployment of software by at least 200%

Usability

While over all the usability is good but there are some issues with user experience that I have already mentioned in regard to admins navigating the site and a lack of progress visibility on certain tasks when running configurations.

Alternatives Considered

Kaseya VSA

Kaseya although perhaps a better remote desktop solution, it lacks in usability in running reports, configurations, and patch management.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

VMware vSphere, RingEX, Vasion Print

Likelihood to Recommend

ManageEngine Endpoint Central is well suited for medium to large business that need to keep a centralized platform to manage computer systems. It is less appropriate for small businesses and those that do not have enough IT staff to use the platform.

Comments

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Real review of ManageEngine Endpoint Central