Marketo has pluses and minuses
Updated January 10, 2020

Marketo has pluses and minuses

Rubi Cammarota | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Email Marketing Solution

Overall Satisfaction with Marketo

We use Marketo to send emails, manage our large customer database, and analyze our marketing effectiveness. It addresses our problem of organizing our very large database (about 10 million contacts), helping us gain insight into what users are doing in our app, and allowing us to segment them so we can best target them.
  • Lets you look at and segment leads from a very macro to a very granular level
  • Lets you create very complex engagement programs
  • Lets you send trigger emails on very specific criteria
  • The WYSIWYG email editing function is terrible. Marketo always adds a bunch of tags that break the code that I slave over in Litmus
  • The inability to schedule emails to send in the recipient's time zone is a HUGE issue
  • Not being able to edit Email Program campaign limits makes that function completely unusable.
  • Product Launches
  • Upsell
  • Cross-Sell
  • Customer Service
  • Lead Management
  • Prospecting / New Business
  • Other
We are looking to convert leads to customers, gain logos, upsell plan types, sell services, and expand within organizations. Marketo helps us with these goals by giving us the power to slice and dice our database in many ways and send targeted communications. Personalized content is key in this crowded B2B space.
- HubSpot is much more intuitive and easy to learn but not scalable depending on the size of your organization and database.
- Marketo is such a key player that developers have created more integrations and they have more partnerships than their competitors.
- Pardot and Eloqua are not as flexible as Marketo but are more sophisticated in some ways.
- Do your research to make sure it's the right fit. As you can imagine, it is a very sticky product, so changing is hard once it's been implemented.
This tool is good for larger marketing organizations but is more than a smaller company would need. There are lots of quirks/issues with the tool and it seems like you need someone at the organization who has been using it for a long time and understands the intricacies and limitations.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
1
Dynamic content
4
Ability to test dynamic content
6
Landing pages
8
A/B testing
3
Mobile optimization
6
Email deliverability reporting
7
List management
7
Triggered drip sequences
7
Lead nurturing automation
8
Lead scoring and grading
Not Rated
Data quality management
7
Automated sales alerts and tasks
8
Calendaring
6
Event/webinar marketing
9
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
5
Standard reports
7
Custom reports
8
API
7
Role-based workflow & approvals
Not Rated
Customizability
5
Integration with Salesforce.com
8