Maropost - The Nadir - A service so bad, it prompted me to leave my first online review
December 18, 2019
Maropost - The Nadir - A service so bad, it prompted me to leave my first online review

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Maropost
We were trying to use this service in an effort to match the needs of our growing company. As we were increasing in size and breadth of offered items, we wanted to be able to send more targeted emails. We didn't have a good email acquisition set-up in place, so it was hard to properly segment our customers into meaningful email groups. This was one of the more attractive qualities of Maropost as they ostensibly offered a better way to Segment and target customers with emails that were more likely to convert into traffic and conversions. Through better segmentation, we were aiming to properly manage our growth and ensure we didn't irritate customers with too many emails or emails that were irrelevant to their needs. I, along with a few colleagues, was intending to work with the Maropost tool to craft targeted email campaigns that would increase sales and user interaction without creating spam. Ultimately, we barely even scratched the surface of the email tools because we spent months just trying to get the software integrated.
- The drag-and-click interface has a lot of potential.
- Absolutely awful integration and API support.
- Absolutely unhelpful outsourced Customer Service.
- Extremely bad-faith business tactics that are very close to the line that separates a business from a scam.
- No positive return. After 4 months of struggling to get it integrated (using internal resources and evening outsourcing to an expert web developer service with no success), we are now attempting to end our contract even though we will lose our invested resources.
We made the decision to switch from Mailchimp to Maropost because we felt that we were outgrowing Mailchimp. I regret that decision. Mailchimp may be somewhat limited, but the service always delivered what it claimed it would deliver, and after months of dealing with Maropost, a service that actually works seems glamorous. I'll be going back to Mailchimp for now.
Maropost Marketing Cloud Feature Ratings
Maropost Support
Pros | Cons |
---|---|
Problems get solved Kept well informed Quick Initial Response | Slow Resolution Poor followup Less knowledgeable Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No - Not worth the money based on the potential ROI of the service.