All I can say is BUYER BEWARE. These people are not to be trusted

We were looking for a better email service provider (ESP) solution that would work with InfusionSoft. We signed up for Maropost under the promise that it would work with InfusionSoft seamlessly and allow us to:

1. Manage our business through InfusionSoft like we currently do, using InfusionSoft as our primary CRM and that tagging feature to manage the business.
2. Automatically import and sync contacts, accurately and continually sync all tags between InfusionSoft.

Maropost failed to meet the above requirements even though it was repeatedly promised during the sales process. During the sales process, we asked in-depth questions to make sure Maropost would match our needs and were repeatedly told it would.

However, we were not allowed to actually use nor test the product like other ESP or SaaS solutions do, so we relied heavily on what we were told during the sales process. Once we signed up, paid, and started working with Maropost, our experience was subpar and the product failed to do what we needed it to do for us.

Ultimately, after weeks and months of back and forth with poor customer service and support, trying numerous fixed and confirming we were doing things right via multiple screen shares, Maropost failed to fix or find a solution that would allow us to meet our needs.

We asked for a refund and cancellation of the contract from Maropost. They failed to acknowledge our request and eventually just disappeared and stopped communicating with us until their billing team reached out for the next payment. We sent Maropost a 10 page chronological history of our correspondence including screen shares and email threads. Maropost ignored our formal cancellation but they continued to charge our credit card for future services after we formally cancelled.