All I can say is BUYER BEWARE. These people are not to be trusted
Michael Rozbruch | TrustRadius Reviewer
May 05, 2020

All I can say is BUYER BEWARE. These people are not to be trusted

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Maropost

We are an information marketing business that trains and coaches CPAs and attorneys. We engaged Maropost in January 2020 as an alternative email service provider to Infusionsoft, SendGrid and ConverKit. We use all three vendors and wanted to improve deliverabilty, open and CT rates and put "under one roof."
  • I can't think of one thing that Maropost did well.
  • The Sales Department shouldn't promise the customer what support can't deliver on.
  • They should also brush up on some ethics courses. It's appalling to me how they conduct business. Buyer beware.
  • Negative ROI - Maropost cost my company tens of thousands of dollars of my teams time trying to get their product to perform as it was promised to work.
Infusionsoft, SendGrid and ConvertKit are better.
We were looking for a better email service provider (ESP) solution that would work with InfusionSoft. We signed up for Maropost under the promise that it would work with InfusionSoft seamlessly and allow us to:

  1. Manage our business through InfusionSoft like we currently do, using InfusionSoft as our primary CRM and that tagging feature to manage the business.
  2. Automatically import and sync contacts, accurately and continually sync all tags between InfusionSoft.
Maropost failed to meet the above requirements even though it was repeatedly promised during the sales process. During the sales process, we asked in-depth questions to make sure Maropost would match our needs and were repeatedly told it would.

However, we were not allowed to actually use nor test the product like other ESP or SaaS solutions do, so we relied heavily on what we were told during the sales process. Once we signed up, paid, and started working with Maropost, our experience was subpar and the product failed to do what we needed it to do for us.

Ultimately, after weeks and months of back and forth with poor customer service and support, trying numerous fixed and confirming we were doing things right via multiple screen shares, Maropost failed to fix or find a solution that would allow us to meet our needs.

We asked for a refund and cancellation of the contract from Maropost. They failed to acknowledge our request and eventually just disappeared and stopped communicating with us until their billing team reached out for the next payment. We sent Maropost a 10 page chronological history of our correspondence including screen shares and email threads. Maropost ignored our formal cancellation but they continued to charge our credit card for future services after we formally cancelled.

Maropost Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
1
List management
1
Triggered drip sequences
1
Dashboards
1
Standard reports
Not Rated
Custom reports
Not Rated