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An incredible tool for Endpoint Management: Matrix42 UEM
January 02, 2023

An incredible tool for Endpoint Management: Matrix42 UEM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Matrix42 Unified Endpoint Management

Matrix42 Unified Endpoint Management is the best solution we are currently using for the endpoint management. This tool is embedded with lot of feature through which we can completely manage the endpoints that are in our organization. We are currently using it for the purpose of managing the mobile and laptops in the organization and the great thing is that we have a single dashboard for managing any type of endpoint. We do the complete application management through this as it gives the ability to install the required software needed according to the organization's compliance policy. We can even see which endpoint do not meet the compliance so that we can take any further actions. It gives the power to remotely manage the endpoints and take the necessary action in case of problem encountered in the endpoint. This product is great and very beneficial for our organization.
  • It has the ability to manage endpoints like mobile devices as well as laptops and desktops. Hence through single tool we are able to control every type endpoint which is the best feature so far.
  • It supports every operating system like windows, mac OS , Linux, android, Chromebook OS hence it got the multivendor support.
  • Every endpoint can be managed through a single dashboard hence it gives the best user experience.
  • The dashboard is very user friendly and every function is clearly visible. We do not need to go into sub menu for detailing.
  • The dashboard is totally customizable and gives the ability to control the endpoint in the best way.
  • The deployment and implementation process took very long as we encountered some bugs in the OS and every time installation got failed due that. It took so long to understand that which delayed the process so we moved to n-2 version. Hence, in new OS bug should be removed for smooth configuration and installation.
  • The reporting part need to be improved as it is very basic and do not carry much information which is needed for auditing purpose. It should be made customizable and more type of reporting format should be introduced. So this the area of improvement.
  • Third Party integration is not possible. This feature is lacking. For proper visibility and control management it should have functionality of third party integration so that we can take control action for non complaint system.
  • It gives the ability to control the endpoint like mobile devices and workstations be it laptop or desktops of any operating system. This type of management is very useful for organization.
  • It gives the ability to troubleshoot any endpoint by taking the remote hence solves the problem occurred in endpoint and gives the good user experience.
  • It have the reporting feature which is needed for monthly compliance report which is presented to CTO and NOC/SOC team for proper analysis of lifecycle of endpoints.
  • The product helped to achieve good profit as is it helps in managing the endpoints from remote which lowers the on site engineer cost.
  • The ROI for this product is 75-80 percent as it is a agent based solution and deploying agent in a large environment is painful hence to achieve the full ROI will take lot of time.
  • The solution is proven to be best for our organization as it helped to maintain the compliance of our organization be verifying the necessary application needed for the organization to make it secure.
Matrix42 Unified endpoint management supports different type of endpoints as well as multi OS is also supported which make it different from other vendors. The product got some good features which is needed for organization and during the demo it met our requirement and it was in our budget if we compare to other vendors. The solution delivers what it promises and hence proven to very useful for organization. Microsoft and Citrix TAC was also not good and supportive as we faced issue some issue during POC.

Do you think Matrix42 Unified Endpoint Management delivers good value for the price?

Yes

Are you happy with Matrix42 Unified Endpoint Management's feature set?

Yes

Did Matrix42 Unified Endpoint Management live up to sales and marketing promises?

Yes

Did implementation of Matrix42 Unified Endpoint Management go as expected?

Yes

Would you buy Matrix42 Unified Endpoint Management again?

Yes

Matrix42 is best suited for the environment where we need to manage the both, mobile devices and endpoints like laptops and desktops. This solution have the best compatibility with every type of endpoints and the functionalities and features are incredible. The dashboard gives the overall visibility and details needed for a endpoint. We can see what applications are running as well as services which are running. It supports multi OS.
It is not well suited for environment where only laptop and desktop needs to be managed as we can have other solution in less price. For just managing the workstations like laptops it may be not the best tool as the functionalities will be limited as compared to other vendors in this price.