Great insights
Updated July 26, 2018

Great insights

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

Medallia is being used across our organization. Each business unit implements their offerings and uses Medallia to track and analyze NPS results. We use it for in-app and email to web surveying. It really helps us understand and improve our relationship with our clients.

Pros

  • Easy to use. Clean and organized UI.
  • Ready to use statistics and graphs
  • Closed loop communication
  • Helps us understand what our customers are experiencing

Cons

  • Unable to export personal information into Excel causing a lot of manual work
  • Difficult to integrate with other systems due to the need for unique account identifiers
  • Missing some functionality. Need more pre-defined template responses. Would be nice to copy email addresses from the response tab without it opening up the response. Need different views of some reports
  • Search bars are finicky sometimes. Example- It's difficult to find users in the response subscribe section
  • Positive impact on client satisfaction
Medallia has helped us understand our customers better. Through a Medallia NPS survey, we learned that a customer needed more training. A client success manager reached out to the client and provided educational material on the subject they were lacking.

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