Updated July 26, 2018
Score 9 out of 101
Overall Satisfaction with Medallia
Medallia is being used across our organization. Each business unit implements their offerings and uses Medallia to track and analyze NPS results. We use it for in-app and email to web surveying. It really helps us understand and improve our relationship with our clients.
- Easy to use. Clean and organized UI.
- Ready to use statistics and graphs
- Closed loop communication
- Helps us understand what our customers are experiencing
- Unable to export personal information into Excel causing a lot of manual work
- Difficult to integrate with other systems due to the need for unique account identifiers
- Missing some functionality. Need more pre-defined template responses. Would be nice to copy email addresses from the response tab without it opening up the response. Need different views of some reports
- Search bars are finicky sometimes. Example- It's difficult to find users in the response subscribe section