TrustRadius
Medallia tool review
https://www.trustradius.com/customer-experience-managementMedalliaUnspecified8.913101
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May 25, 2018

Medallia tool review

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Medallia

We use Medallia as a customer feedback tool on social media, and at the hotel and website level. It's used by the marketing and sales departments. It addresses user feedback, customer satisfaction issues, and helps us create customer profiles.
  • Great interface, easy to use on account and user level. We are able to modify account access for different team members. The interface is easy to use. Analytics tool provides great insight.
  • Integrates with most popular tools easily. They have great ongoing tech support.
  • Integration process is not complicated. The web feedback tool is very flexible, which is important for businesses to reach various consumer segments.
  • Integrating with more tools.
  • Automating reports, to deliver them without having to run them manually.
  • Adding functionality to manually edit web tool designs.
  • Still measuring ROI.
  • Have already made improvements based on guest feedback.
  • Are able to demonstrate issues by running various reports in the analytics tool.
OpinionLab, Foresee
  • Customer Surveys
When looking for a channel to get feedback from customers, Medallia is a great organization-wide option, as it works on and off-line, and in-store.