A lightweight solution for monitoring across social media platforms
November 20, 2019

A lightweight solution for monitoring across social media platforms

Tim Cigelske | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mention

I currently use Mention to monitor keywords in social media both for myself and the institution. It's used primarily by me, the director of integrated marketing. Using Mention I'm able to track multiple keywords plus combinations of keywords as they are used across social media platforms such as Twitter, Instagram and Facebook.
  • Tracking multiple keywords together in one search.
  • Providing a daily email digest of top mentions.
  • Tracking the most influential people using the key terms.
  • Hits plan limit for search terms rather quickly if you have broad terms.
  • Could have better third-party integration.
  • Helps surface relevant content.
  • Helps find relevant influencers or people to follow.
Many other tools are large-scale management systems with capabilities to respond. If your focus, however, is more on the monitoring side, then it's not necessary to have such a bulky solution and Mention could be the lightweight solution you need.
I have not used Mention support.

Do you think Mention delivers good value for the price?

Yes

Are you happy with Mention's feature set?

Yes

Did Mention live up to sales and marketing promises?

Yes

Did implementation of Mention go as expected?

Yes

Would you buy Mention again?

Yes

Mention is well suited if you are a PR agency tracking brand sentiment and mentions from influential parties. Less suited if you want to integrate them into third-party management tools for responses.