Microsoft 365 for Small Businesses
David White | TrustRadius Reviewer
Updated May 17, 2019

Microsoft 365 for Small Businesses

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft 365 Business

We use Microsoft 365 Business to provide all of our basic office software solutions including word processing, spreadsheets, presentations, email, cloud-based document management, etc. We moved to Microsoft 365 Business as a cloud solution to avoid having to upgrade individual laptops on a regular basis, provide our employees with access to licenses for multiple devices and eliminate the use of another third party exchange email provider. Microsoft 365 Business provided us better solutions and lowered our costs.
  • Easy and cost-effective management of licenses for users. It's super easy to add and delete users with costs being prorated appropriately. Being able to manage everything through the cloud allows us to administer our licenses remotely rather than sending someone to go to each computer.
  • Access and ability to expand to use other software as necessary including Visio and MS Project. Very cost effective for small, intermittent use cases. This allows us to only pay for software as we need it and turn on and off licensees as needed. We can also provide new software instantly and remotely which saves us time and money.
  • Document management and collaboration of documents via the cloud. SharePoint is included in Microsoft 365 Business which provides us a cloud based document management and collaboration tool which we did not previously have.
  • Web conference calling and screen sharing capability. This is functionality that we did not previously have that improves our productive with no additional costs.
  • Ability to store files in the cloud on an individual basis in addition to company basis. Cloud storage improves our backup capability and allows us to utilize files across devices and switch devices seamlessly without incurring additional costs.
  • Integration between cloud products still needs work. Microsoft still needs to improve the integration across it's products particularly related to SharePoint.
  • Cloud products can be difficult to use, particularly the web-based versions. Web based SharePoint is hard to use which reduces users willingness to adopt the new technology.
  • Synchronization with cloud products still needs work. Sometimes files in the cloud do not synchronize as they should. This technology appears to still be evolving.
  • Confusion between Skype for Business and Skype. The Skype products are confusing and now Microsoft is rolling out Microsoft Teams as a new product altogether which hopefully will address this issue but may increase the confusion.
  • Positive ROI because of the integration with email which allowed us to eliminate our separate email vendor. By eliminating our third party exchange server provider we were able to reduce our costs and increase our ROI.
  • Loss of ability to spread costs over long periods of time by avoiding upgrades. Our costs our incurred monthly regardless of how long we keep our computers so we can no longer reduce our software costs by extending the life of our hardware.
  • Eliminate the need to purchase separate cloud services for storage, collaboration, IM, etc. We get cloud services at no additional costs which increases our ROI
Microsoft is far superior to the IBM Notes product and much more widely used. While we would use IBM Notes if Microsoft was not available, the difference in the quality of the product would greatly negatively impact our productivity, so we did not consider it as a viable option.
I have never had any performance issues related to Microsoft 365 Business so am rating it a ten on performance.
The business software and email are great but the cloud-based storage, collaboration, and IM tools need more development as they can be difficult to use. Microsoft needs to continue to improve the usability of some of the Microsoft 365 Business product suite in order to remove some of the challenges with the current product.
Microsoft 365 Business is great for a small business with a board based on business software needs but will be more costly for organizations that do not need to continuously be on the most current version of the software. Having access to more software is very valuable and the cloud solutions make use much easier for business with employees in multiple locations.

Using Microsoft 365 Business

25 - Management consultants providing financial, process improvement and system implementation support.
We run a self service support model and Microsoft 365 Business requires very little effort to support it.
  • Email
  • Excel/PowerPoint/Word applications
  • Skype for IM/screensharing/conference calls
  • Ability to add additional Microsoft software such as Visio and Project
  • Provide licenses for multiple devices
  • Provide remote control off laptops to provide IT help
  • Try out new Microsoft software without making long term commitments to using it
  • Increase usage of other Microsoft software products
  • Leverage SharePoint for document management
  • Leverage OneDrive to replace our backup software
Microsoft 365 Business as been a great solution for us as it has improved our productivity and reduced our costs

Evaluating Microsoft 365 Business and Competitors

Yes - Microsoft 365 Business replaced standalone Microsoft Office and third party exchange email
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
The reduced costs by eliminating the need for a third party exchange email provider coupled with the ability to manage licenses online were critical to our decision.
We are very happy with the process we went through and the decision that we made so would not change anything.

Microsoft 365 Business Implementation

The implementation went well and was very smooth. It did not require a lot of technical support.
No - We implemented everything at one time and it was a smooth implementation
Change management was minimal - We did not need very much change management to support our implementation
  • Explaining how the new software works
  • Configuring user ids
  • Creating email groups

Microsoft 365 Business Support

We don't use support very often which is a good thing but when we do it's average.
Good followup
Problems get solved
No escalation required
Support understands my problem
Support doesn't seem to care
No - We don't have a need for premium support and don't want to incur the extra cost.
We have had limited support needs so do not have an example of exceptional support.

Using Microsoft 365 Business

Like to use
Technical support not required
Quick to learn
Feel confident using
  • Office suite of software
  • Managing licenses
  • Managing billing
  • User administration
  • Technical set-up
  • Finding pricing details
Yes - We don't have any real issues with the mobile interface but don't use it very often