Item: Microsoft Entra ID
Rating: 10
Author: Verified User

Overall Satisfaction with Microsoft Entra ID

Use Cases and Deployment Scope

We use Entra ID for single sign-on. We also use it to integrate with Microsoft 365 and various other applications. We use a signal sign on for that. For instance, we have single sign on with Salesforce. We use Entra ID to sign users in and out of that.

Pros and Cons

Pros

It is really great once you sign in, the single sign on works pretty flawlessly and also does a great job of tracking user behaviors with the products. Logins from various locations, different devices provides an interface for tracking those behaviors.

Cons

I think the log search for the behaviors could be a little bit better. Sometimes it's difficult to use or track down a specific issue that we're working through. If a user gets blocked, does a soft lock or a partial lock on the account, sometimes it's difficult to see that right away. So ease of access of the information pertaining to an event, I think that could be a little bit better. But I mean overall I think it's a good product. There's not much I would improve on.

Return on Investment

I'd say security is always a concern. The product helps to solidify the environment that we are using. The positive impact would be I can help get our organization towards to meet our cybersecurity initiative.
I don't have a specific return on investment other than it simplifies, helps get us to that end goal of being as secure as reasonably possible.

Deployment

Yes. Originally before we implemented Entra ID, we just had an on-premise. It was managed by a service provider and when I started working with dsi, we press the button. Is it still going okay? It's still going. You're good. I was responsible for moving that infrastructure over, so it was managed in-house versus by a service provider. We had changed the way our infrastructure worked so that we could leverage Azure and Office 365 in more of a cloud type environment. Part of that was setting up our own infrastructure that was managed by us, but also getting it to synchronize with the cloud so that it was both on-premise and in the cloud. So that's a little bit about our infrastructure is that we have a hybrid deployment both and in the cloud.

Multi-App Security

Yes. Salesforce was a good example of that. We're still undergoing a Salesforce implementation. They have their own user identity management and rather than trying to manage identities in a separate system, the sciences, we have Entra ID and we've had it for five years. Just leverage that for single sign-on and leverage it to grant access into the third party application Salesforce.

Salesforce is one. We offer sort of like a guest wifi, but it's for employees on premise. We have four sites, four different branch offices scattered. We have two in Florida, we have one in Arizona and then another one in London. Each one of those sites, they have what's called like an employee wifi. The employee wifi is set up in such a way where they're all, the sites are set up the exact same way. With our traveling users, they can go from each office and their personal devices connect right up into the wifi and all that is authenticated using Entra ID.

End User Experience

Yes. The positive impact would be a single username, password and credentials to leverage applications that they use day in, day out. So one lock or one key to unlock everything. It's nice.

Alternatives Considered

Salesforce Identity

I think the closest one would be because we recently went through an implementation, but Salesforce has their own version of a signal sign-on product. It's not the same. I'd say that it works, but it doesn't give you as much functionality.

Key Insights

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

Yes

Did implementation of Microsoft Entra ID go as expected?

Would you buy Microsoft Entra ID again?

Yes

Other Software Used

Salesforce CMS

Likelihood to Recommend

Anytime that you're thinking about using the full Microsoft 365 suite, it's really good to use it alongside that. And if you're using Microsoft 365, if you're already using Entra id, it's good to use the same product for single sign on for various other applications. That's what I'd say that that's a good use case for it. Where it's less appropriate if you don't have a cloud presence or if you're not using software as a service probably doesn't make sense to use Entra ID at all.

Microsoft Entra ID Feature Ratings

Using Microsoft Entra ID

Usability

Very easily usable. It could be easier to use. Implementation was kind of tricky. We do run a hybrid environment, so we're syncing a local active directory instance with Entra ID, so that could be a little tricky. But outside of that, if you're not running a hybrid deployment or a version of Entra ID usually, it's pretty straightforward.

Usability Pros and Cons

Pros	Cons
None	None

Comments

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Microsoft Entra ID Review