SCOM- The monitoring OG
December 30, 2023

SCOM- The monitoring OG

Amit Sanwal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft System Center Operations Manager (SCOM)

We use SCOM to provide enhanced monitoring to our customer's Windows servers as a managed hosting service. Proactive monitoring is the biggest business problem that SCOM addresses which reduces the potential incidents that a customer can have due to an outage that poses huge financial threats, especially during their peak business season or hours. We provide monitoring to thousands of customers who depend on their servers to run their critical apps seamlessly and usually, we resolve the issue before an outage occurs.
  • Server Monitoring
  • Network Monitoring
  • Proactive Alerting
  • Hardware Monitoring
  • Cloud monitoring especially AWS/GCP
  • Virtual appliances monitoring
  • Slow web console/Operations console. Perhaps a full-fledged web console like MS Azure would be great.
  • Improved revenue
  • Exceeded customer satifactions
  • Solid NPS score
The capability of SCOM as far as monitoring Windows systems is concerned is far greater than any monitoring product out there as both are a Microsoft product so integration and discoveries work well and fast.

Do you think Microsoft System Center Operations Manager (SCOM) delivers good value for the price?

Yes

Are you happy with Microsoft System Center Operations Manager (SCOM)'s feature set?

Yes

Did Microsoft System Center Operations Manager (SCOM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft System Center Operations Manager (SCOM) go as expected?

Yes

Would you buy Microsoft System Center Operations Manager (SCOM) again?

Yes

SCOM is more suited for Windows-based devices such as servers, etc. SCOM is less suited where you are trying to monitor cloud services like VMs, storage, etc.

Microsoft System Center Operations Manager (SCOM) Feature Ratings

Application monitoring
5
Database monitoring
9
Threshold alerts
10
Predictive capabilities
2
Application performance management console
3
Collaboration tools
6
Out-of-the box templates to monitor applications
4
Application dependency mapping and thresholding
4
Virtualization monitoring
7
Server availability and performance monitoring
10
Server usage monitoring and capacity forecasting
8
IT Asset Discovery
5