Item: Microsoft Teams
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

Microsoft Teams has become the main communication channel in our team.
It offers many advantages to the old and sometimes bulky classic emails.
The integration with other Microsoft Apps is good (not great) and offers many possibilities to make Teams a central hub for information exchange.
But the new pest after 'Reply to All' mails are new Team Channels popping up with every Project or Task. This can cet very confusing and hard to search for a specific bit of information or document buried deep in some random subchannel in some subfolder.

Pros and Cons

removes the pain from scrolling through endless long mail threads with mail signatures taking up most of the screen space
quick way to reach out to colleagues via message or voice call
integration with landline phone
share documents with certain colleagues or external partners

sometimes choses the wrong microphone (internal instead of headset) resulting in bad audibility
new version 2 lacks some features from old version
often it doesn't ring in the mobile app

Return on Investment

Replaced our landline phone system

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Likelihood to Recommend

It is good, but for me the main reason to use it is the integration with M365 - which we already have.

Could do better

Overall Satisfaction with Microsoft Teams