I own a small Accounting and Bookkeeping firm. Along with cloud-based accounting, I also do a considerable amount of customer support for small businesses. Mikogo is a great fit for me when I need to remote in or screen share to offer support to my clients. It offers great flexibility for my business to be professional and offer high tech options to my clients. One of my favorite (and also my clients) is that Mikogo does not require recipients (clients) to download the software and can work inside a browser window.