TrustRadius
Web Conferencing a Mikogo
https://www.trustradius.com/web-conferencingMikogoUnspecified76101
Jeff Henkel profile photo
Updated September 10, 2019

Web Conferencing a Mikogo

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mikogo

I own a small Accounting and Bookkeeping firm. Along with cloud-based accounting, I also do a considerable amount of customer support for small businesses. Mikogo is a great fit for me when I need to remote in or screen share to offer support to my clients. It offers great flexibility for my business to be professional and offer high tech options to my clients. One of my favorite (and also my clients) is that Mikogo does not require recipients (clients) to download the software and can work inside a browser window.
  • Participants do not need to download any software. Great feature. Keeps disks from getting cluttered up for participants.
  • Mikogo works on a mobile and a desktop platform. Participants can join from their smartphone, tablet, laptop or desktop.
  • Simple straight-forward screen platform. Mikogo makes it easy for both myself and participants to join a presentation.
  • Cloud-based so works on any operating system.
  • Customer Support. Blog based and slow to respond
  • Free version is limited
  • Mikogo has made it easy for me to broaden my ability to support my clients, thus enhancing my value to customers
  • Mikogo opens the door for me to be a true online accounting firm, able to take on client no matter their location
  • The simplicity and ease of using the software doesn't scare away 'low tech-savvy' clients
Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best.
Join.me & TeamViewer are a bit confusing for the novice small business person.
My experience with LogMeIn has been that it's sluggish.
GoToMeeting works great but is pricey for the small firm that mainly does one-to-one support/training.
I couldn't get Zoom to work right.
Pros
Mikogo is well-suited and cost-effective for the small business
Simple & well-designed; easy to figure out.
Works best for one-on-one client support.
Cons
No live customer support
Free version has limited features (e.g. no invite meeting allowed)
Trial version only 14 days

Mikogo Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
7
Mobile support
7
Desktop sharing
9
Whiteboards
7
Meeting initiation
10
Record meetings / events
7
Slideshows
8
Live chat
8
Audience polling
8
Q&A
8
User authentication
Not Rated
Participant roles & permissions
7
Confidential attendee list
8