Reliable and robust customer booking software for studios
March 06, 2020
Reliable and robust customer booking software for studios
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with MINDBODY
We use MINDBODY as our booking software and for our hourly employees' time clock. We use their business app as well as the online software to manage all bookings and customer data. The employees record their time in the time clock, but we use a separate provider for payroll.
- maintaining customer information
- credit card processing
- class booking
- Lots of areas for improvement in managing memberships and different types of payments by the same customer
- Phone customer service often has very long wait times
- Expensive
- We haven't analyzed the MINDBODY ROI, but we certainly could not function without a robust and reliable booking software.
Do you think MINDBODY delivers good value for the price?
Yes
Are you happy with MINDBODY's feature set?
Yes
Did MINDBODY live up to sales and marketing promises?
Yes
Did implementation of MINDBODY go as expected?
No
Would you buy MINDBODY again?
Yes