Item: Mindbody
Rating: 7
Author: Stefania Maiale

Overall Satisfaction with Mindbody

Use Cases and Deployment Scope

I have a small yoga studio business. Mindbody online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. Mindbody is the only one that meets my needs.

Pros and Cons

Pros

Dominant market share of apps
Live customer support
Longevity in the market
Reputation

Cons

Very expensive
Long-winded ways of navigating system
Conference costs are super expensive

Return on Investment

New clients from app search
Customer support
Points programs

Alternatives Considered

Thryv and WellnessLiving

Mindbody is better all the way around. It has live customer support, a dominant market share, and its easier to use than other software.

Key Insights

Do you think Mindbody delivers good value for the price?

Are you happy with Mindbody's feature set?

Yes

Did Mindbody live up to sales and marketing promises?

Did implementation of Mindbody go as expected?

Yes

Would you buy Mindbody again?

Yes

Likelihood to Recommend

The biggest drawback is the cost. Mindbody is the number one fitness app for finding a yoga studio by clients. It is also a very popular choice when studio owners discuss software. I have used it for eight years, and it wasn’t new when I became a client. The customer support is outstanding.

Loyal user for 8 years