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Loyal user for 8 years
March 09, 2020

Loyal user for 8 years

Stefania Maiale | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

I have a small yoga studio business. MINDBODY online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. MINDBODY is the only one that meets my needs.
  • Dominant market share of apps
  • Live customer support
  • Longevity in the market
  • Reputation
  • Very expensive
  • Long-winded ways of navigating system
  • Conference costs are super expensive
  • New clients from app search
  • Customer support
  • Points programs
MINDBODY is better all the way around. It has live customer support, a dominant market share, and its easier to use than other software.
Always available over the phone or email. Respectful and know your business

Do you think MINDBODY delivers good value for the price?

No

Are you happy with MINDBODY's feature set?

Yes

Did MINDBODY live up to sales and marketing promises?

No

Did implementation of MINDBODY go as expected?

Yes

Would you buy MINDBODY again?

Yes

The biggest drawback is the cost. MINDBODY is the number one fitness app for finding a yoga studio by clients. It is also a very popular choice when studio owners discuss software. I have used it for eight years, and it wasn’t new when I became a client. The customer support is outstanding.