Jack of all trades
June 06, 2017
Jack of all trades
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with MindTickle
MindTickle is mainly used to train our sales org. Occasionally, it has been used in our client success, customer support, and engineering departments. It is a large portion of our sales on-boarding program as well as an administrator of new content on a monthly basis.
- Video submissions. You can designate the type of video recording you'd like them to submit, dictate evaluation parameters, and see submissions that have received top scores.
- Reporting. With the salesforce integration and the CS team, they're the only platform I know of that does automated reporting in different forms and is working to build admin access to building and distributing my own reports.
- Sequencing. This is a newer feature, which is why it's still a little sticky, but some things have gotten out of order. Also, because it's new, not all consequences of making things sequential were thought of (i.e. how to add courses/content for future new hires without affecting hires currently going through the program).
- Comments in courses. Learners are able to make comments on questions or content, but I, as an admin, do not get notifications for these nor can I remove them. So, when the comment refers to something being inaccurate or confusing, it sits there until someone actually reaches out to me to tell me about it. Bad optics for the learner and well as a bad way of correcting things.
- CommercialTribe, Lessonly and Allego
Mindtickle does everything. They're a jack of all trades. This means that they aren't particularly strong in one aspect, but they provide all the features we need. This means we don't have to have several different systems to accomplish what we do.