Sharing Knowledge Across Our Organization Through the Use of a Central Site
Updated October 05, 2017

Sharing Knowledge Across Our Organization Through the Use of a Central Site

Dane Dreiling | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We use MindTouch across our organization to store documents pertaining to training, forms, and miscellaneous guides and tutorials.

Pros

  • Stores high numbers of documents.
  • Simple, easy to use interface.
  • Has support available when needed.
  • Allows for a high level of customization.

Cons

  • The tiered setup of different article types can be confusing at times.
  • Links with different names cannot be dropped over an existing document and updated. In those cases, links must be redone.
  • Assists with training by offering training material storage.
  • Increases accuracy of our call center, since they can communicate information more quickly and accurately.
Communicating information to employees and customers is a strong point, but the article type setup can sometimes be a bit of a challenge at first. However, that usually gets more self-explanatory once the user has utilized it for awhile.

Using MindTouch

Evaluating MindTouch and Competitors

MindTouch has a high degree of user freedom regarding customization, offers a quick-responding support team, and keeps their site up-to-date and modern. The combination of these abilities made MindTouch a fine choice that could suit our needs.

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