MindTouch based Knowledge Center
Updated October 08, 2017

MindTouch based Knowledge Center

Marshall Yam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

MindTouch 4

Overall Satisfaction with MindTouch

We use MindTouch as the platform for our Knowledge Center, which provides our customers and employees with access to our product documentation and training materials. The Documentation Group is responsible for managing the Knowledge Center, with support from the IT department. The MindTouch based Knowledge Center allows users to search for content via PC or mobile devices, read it online, or save or print it for offline access.
  • Good search engine
  • Easy-to-use editor
  • Mobile access
  • Customization is complicated and limited
  • Should offer ability to save selected topics to a favorites list and then generate PDFs that include any number of the favorite topics and in any order
  • Content lists are arranged arbitrarily in alphabetical order
  • Too early to determine
  • Searching for content across range of documents, not just within individual documents
  • Accessing content via mobile devices
  • Streaming video
  • Setting content access permissions for individual users or user groups

MindTouch Implementation

Analytics tools are very limited and should be enhanced.
MindTouch are not willing enough to develop requested features.

Configuring MindTouch

difficult to configure more than just very basic features or functionality. Platform works very well, but customization is essential and this is very hard to do without expert knowledge in HTML coding.

MindTouch Reliability