MindTouch is great for companies with huge amounts of content
September 28, 2017

MindTouch is great for companies with huge amounts of content

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

TCS

Overall Satisfaction with MindTouch

Ease of editing/formatting content, ease of navigability for external users, customization of branding and information architecture.
MindTouch customer support is great. They're very responsive, always friendly and helpful, and are willing to look into things when an answer does not come easily. I've always had my issues resolved within a day or two and give glowing marks to the techs who have helped me. When cases need to be escalated, I am usually contacted by the next-tier tech within a day.
We use MindTouch to house all of our customer-facing user guides for our software products. We also use it for internal information, training, HR resources, and departmental processes. We additionally have a section for hosting links to sign up for training webinars. Authoring is primarily done by myself in Product, but trainers also update some articles, and a variety of people use the internal-only section.

Pros

  • The WYSIWYG editor is easy to use and very robust. There is also a great deal of customization available for styles and headings.
  • MindTouch provides the option for custom site CSS to brand and style your site as desired.
  • Information organization for users. It is easy to display information and articles in the desired hierarchy.

Cons

  • The Search feature leaves something to be desired. I continually get complaints from our users that Search does not return useful results.
  • Increased ease of collaboration
  • Multiple authors allows for increased content output
Yes - Salesforce Knowledge. This is a basic knowledge base/content authoring system that does not offer robust editing features and requires excessive customization to be marginally useful for the amount of content we have.
Great for the massive amount of content we have and would be good for any company who needs to provide a lot of material to users/customers. It might be overkill for companies who have just basic information or simple user guides.

Comments

More Reviews of MindTouch

  1. Home
  2. Customer Experience Management Software
  3. MindTouch Reviews
  4. User Review of MindTouch