MindTouch is great for companies with huge amounts of content
September 28, 2017
MindTouch is great for companies with huge amounts of content
Score 9 out of 10
Vetted Review
Verified User
Software Version
TCS
Overall Satisfaction with MindTouch
We use MindTouch to house all of our customer-facing user guides for our software products. We also use it for internal information, training, HR resources, and departmental processes. We additionally have a section for hosting links to sign up for training webinars. Authoring is primarily done by myself in Product, but trainers also update some articles, and a variety of people use the internal-only section.
- The WYSIWYG editor is easy to use and very robust. There is also a great deal of customization available for styles and headings.
- MindTouch provides the option for custom site CSS to brand and style your site as desired.
- Information organization for users. It is easy to display information and articles in the desired hierarchy.
- The Search feature leaves something to be desired. I continually get complaints from our users that Search does not return useful results.
- Increased ease of collaboration
- Multiple authors allows for increased content output
Yes - Salesforce Knowledge. This is a basic knowledge base/content authoring system that does not offer robust editing features and requires excessive customization to be marginally useful for the amount of content we have.