Survey
September 29, 2017

Survey

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

MindTouch 4

Overall Satisfaction with MindTouch

Although, adding an article is pretty simple, there are some kinks that we still need to iron out or just get used to. There was an update on the site that we were not aware of so now we have to re-add all our videos. Other than that, it's pretty easy to use.
I usually don't hear from support the same day. It usually takes days to resolve my issue.
Mindtouch is being used across the whole organization as our knowledge base. We use Mindtouch to house all our internal and external processes for all our products. This is from how to, reference and general knowledge articles. This helps us to quickly enable our customer to be more self sufficient in getting their own answers.
  • Easy to use add articles, videos and pictures.
  • Quickly able to send out articles where a customer can save and print.
  • Currently we have two different sign ins; one for our internal and one for our external customers. It would be nice to have one place where they can all sign in.
  • Sometimes it take support more than a day to get back when having an issues.
  • We are still in the process of getting adaptability within our organization, but we know once we do that, it will decrease calls to our support staff.
Yes - salesforce
Once trained it is easy to set up and add articles and easy to maintain.