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Title Here
October 10, 2017

Title Here

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

MindTouch 4

Overall Satisfaction with MindTouch

Functional, but only use it because I must. It reminds me of apps from the 90s and web apps from early 00s.
I never reached out for help -- always go through our MindTouch owner here at the company.
Across the whole organization. Everyone contributes to our public-facing documentation. We are trying to disseminate knowledge so users are more educated, can solve problems on their own, and learn about our company as a solution for their analytics needs.
  • Flexibility of formatting in documents
  • Works in a browser
  • Usability -- things from save buttons (not where I expect them to be) to buttons for enabling formatting options in a document (looks clunky, like Word from the 90s).
  • Heard from our development team that changing layout wasn't easy, and so we're stuck with a layout on our documentation landing page that is subpar.
  • Integration with our SSO was clunky and has resulted in many bugs and my constantly getting logged out of MindTouch
  • The number of content contributors has not increased as much as we'd like. This is partially a cultural issue, but also the tool is not something easy to use. Many people use Google Docs or some other simple text editor and maybe better integration or usability more like those tools would help.
It seems to work, but I wouldn't say it worked well. Would look into other options next time that give us more control over layout and better usability when publishing.