Miva Merchant makes sense for our business
March 21, 2014

Miva Merchant makes sense for our business

Susan Petracco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

5.5

Modules Used

  • AccurateTax
  • Toolkit
  • Price Group Manager
  • Ultimate Wish Lists
  • Ultimate Coupons
  • Agreement Page
  • Ultimate Coupons
  • Ultimate Order Status
  • Wow Wow Widgets
  • custom

Overall Satisfaction with Miva Merchant

Many of our customers use Miva Merchant. We develop software that integrates with the shopping cart, and we also implement websites who use Miva, either for the entire site or in conjunction with other packages. Miva provides a great balance between ease of use and ability to customize.
  • Ability to design the entire page from opening to close. We can implement any desired design into the package.
  • A robust API that allows us to program additional features to work with the shopping cart.
  • Excellent hosting capabilities, but without a requirement that users MUST host with them.
  • A strong community of users who offer support and advice, as well as active participation in the forums by Miva's own employees.
  • Currently there is no coupon capability out of the box. I'm excited to see this new feature that's expected to be in the upcoming release.
  • The open community has helped our sales because we quickly became known as an expert in the area, and customers came to us instead of us having to cold call them.
  • The ability to extend the platform with third-party modules, or even to write custom modules specifically for a particular client, made Miva a perfect choice for almost every site.
Because I have worked with Miva Merchant longer than any other shopping cart package, I'm comfortable doing anything that needs to be done within the package. I find it easier to develop modules for Miva than to do plug-ins or extensions for other carts, primarily based on my own level of knowledge of the different packages. Some of the competition software provides the same level of customization, but certain not all of them do.
The bottom line is that our involvement with Miva Merchant makes us more profitable.
I think Miva is a perfect solution for many businesses. I would hesitate to recommend it to a small business who wants to maintain it themselves without the assistance of either an internal or third-party web developer. For example, some one-person businesses need a very turnkey solution and are willing to sacrifice certain features in favor of a more plug-and-play shopping cart. Miva does have a bit of a learning curve, and some technical expertise is useful. Aside from that, I think it works for most businesses. It is PCI/PA-DSS compliant. Once you've learned SMT and/or MivaScript, it's easy to customize either the look and feel, or the functionality. And it's robust enough for enterprise applications.

Miva Support

An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes - Yes, the support and/or development teams fixed the bugs that I found or provided workarounds as needed.