Great tool that combines communication with clients/customers and helpful metrics, to improve internal processes!
March 25, 2022

Great tool that combines communication with clients/customers and helpful metrics, to improve internal processes!

Federica Bua | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mixmax

MixMax is great to keep track of customers' communication, when to follow up and when they're more responsive. This is conveniently included within the email provider (added as an extra email in the thread). I use the app on a daily basis for templates creation, any edits related, and to share them with the team; the templates resource also comes with metrics which is amazing for team alignment and for workflow updates. It also includes placeholders to facilitate rapport and to make emails more personalized without big efforts. Its UI is very intuitive even for newbies in the CRM world (*myself last year*)and when in need of help, there's a built-in tool to interact with their team. The resources are also extremely clear and helpful! MixMax was included in the toolkit of my company since I joined and it's still incredibly helpful to this day, even if we changed some internal processes. I highly recommend it.
  • Ready to go email templates
  • Email tracking masters
  • Open/Read/Clicked rates that are visibly pleasing
  • A preview of the template before sending it would be helpful
  • There are no shortcuts. These can be helpul
  • Templates
  • Read/Open/Clicked rates
  • I'm not directly involved in this impact.

Do you think Mixmax delivers good value for the price?

Yes

Are you happy with Mixmax's feature set?

Yes

Did Mixmax live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mixmax go as expected?

I wasn't involved with the implementation phase

Would you buy Mixmax again?

Yes

Using shortcuts and previews in other CRM apps, I find that they can make the difference for MixMax to establish the product as a full leader, as the work can be concentrated all in one tool and one place only, instead of navigating between different tabs.