Great tool for web personalization.
July 01, 2024

Great tool for web personalization.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Certona (legacy)

Overall Satisfaction with Monetate

Monetate is used to create personalized web experiences for users visiting our site and to make product recommendations. Monetate allows us to show relevant web content to users based on their location, interests, weather patterns, etc.

Pros

  • The user interface is easy to navigate.
  • Their customer support is great, they will help us to troubleshoot and work through issues whenever we need.
  • Monetate was easy to integrate to our site.

Cons

  • There is a flashing effect when personalized experiences are rendered on the front end, which is not preferred.
  • Behavior based personalization is difficult to set up/currently unavailable.
  • Item recommendations are not always relevant.
  • Ability to show relevant content to users based on weather in their area.
  • Ability to show relevant item recommendations to users, resulting in increased add-to-cart rate.
Our rep is always available to answer questions, troubleshoot issues, and demonstrate how to use the platform for optimal performance. We meet weekly to review how the product works and work on additional enhancements.

Do you think Monetate delivers good value for the price?

Not sure

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

Yes

Did implementation of Monetate go as expected?

No

Would you buy Monetate again?

Yes

Monetate is great for creating personalized web experiences and is simple enough for non-technical users to learn and leverage. Some functions do require support to set up, but Monetate customer support is readily available, taking the time to review the use case and demonstrate how to achieve it.

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