Abandon Hope, All Ye Who Log In...
Anonymous | TrustRadius Reviewer
December 31, 2019

Abandon Hope, All Ye Who Log In...

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MS SharePoint

My agency has made the profoundly regrettable decision of adopting Microsoft software across departments to be our unified platform for everything from word processing to help desk tickets. SharePoint is (intended as) the lynchpin of this ecosystem, giving each department and program a page to host documents, workflows, news, and so forth, so any time you as an employee want to identify a procedure or locate a document it should be on SharePoint somewhere.
  • There isn't much that SharePoint does better than it's competition. Actually, I'm having trouble coming up with a single example. It's our only choice if your business has already committed irrevocably to using MS products.
  • Document+page links aren't persistent as files are re-organized, re-named, or have sharing settings adjusted
  • Constant performance issues from MS servers, this quarter there have already been two days when the system was essentially offline for most of the business day
  • Heavily negative. A primary function of my role is training, and I spend a lot of face time with staffers (aka users) at program sites. When a process requires getting something out of SharePoint, the user in question will invariably roll their eyes and say something to the effect of "welp I guess that's a task I won't be doing much of". The constant unreliability and awful UI/UX create a culture of suspicion and cynicism that ensures any processes housed in SharePoint will not be completed by more than 50% of users - this is a MAJOR issue for us as a non-profit with mandated reporting requirements, but it's too late for us to change from MS software. Don't find yourself in our position!
I have been burned by just one year of using MS, from performance/reliability issues to non-intuitive UI's that I can't name an aspect or functionality that I'd rate SharePoint as doing better than the Google Suite (and Google Sites, specifically). SharePoint needs a total rebuild to be a viable product, or maybe they'll launch their own, less awful product to replace it like they did with Microsoft Edge to replace Internet Explorer.
I will, and have, gone out of my way to make sure friends who have a choice in these matters don't end up committing to MS environment. The only time anyone should be using this software is if they have an employer who is forcing the MS suite on the business, there really isn't another use case I can suggest this for in good faith.

MS SharePoint Feature Ratings

Workflow Automation
Not Rated
Mobile Access
Internal knowledgebase
Integrates with Outlook
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Access control
Advanced security features
Not Rated
Device sync