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Decent product. Horrible service
September 01, 2022

Decent product. Horrible service

Will Singer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with N-able RMM

Remote connection and monitoring
  • Dashboard
  • control panel
  • Custromer Service
  • Automated systems
  • Ease of use and management
  • remote connection and support
  • Lots of wasted time

Do you think N-able N-sight RMM delivers good value for the price?

Not sure

Are you happy with N-able N-sight RMM's feature set?

Yes

Did N-able N-sight RMM live up to sales and marketing promises?

No

Did implementation of N-able N-sight RMM go as expected?

Yes

Would you buy N-able N-sight RMM again?

No

Their product is okay for smaller organizations although the remote connection can be finicky and clunky. Maybe if you had dedicated people for it, it would be easier, but I did not find it helpful as we grew. Their customer service is atrocious. Even basic things like getting a receipt can be a challenge for them. I left them and would recommend others to stay away.