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N-able N-sight RMM

N-able N-sight RMM

Overview

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

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Recent Reviews

TrustRadius Insights

SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and …
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Great product overall

10 out of 10
October 12, 2022
Incentivized
The product is being used by the IT department to support both in-house staff and all our customers with an IT Support contract. This …
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SolarWinds RMM, It Just Works

10 out of 10
January 02, 2020
We use it as an easy way to keep up with clients such as Doctors and Dentists. These clients have dynamic days where remote support at odd …
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SolarWinds MSP ON FIRE!

9 out of 10
December 24, 2019
We use N-Central for our environment, managing workstations and servers, printers, switches, and network appliances. We use SolarWinds RMM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Policy-based automation (15)
    10.0
    100%
  • Network device monitoring (14)
    10.0
    100%
  • Remote monitoring (15)
    10.0
    100%
  • Patch Management (15)
    10.0
    100%
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Pricing

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N/A
Unavailable

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

How to integrate N-able RMM, with your PSA

YouTube
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Features

Monitoring Tasks

Various types of monitoring

10
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

10
Avg 7.2
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Product Details

What is N-able N-sight RMM?

N-ableâ„¢ RMM (formerly Solarwinds RMM) offers tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Boasting over 25,000 MSPs globally as users, N-able RMM offers platforms with a tailored experience built for business needs.

Key features include:

  • Integrated features within a single pane of glass, bringing everything into one console
  • Automation leads to scalability for even the largest or most complex clients
  • Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
  • Remote control allows users to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
  • Integrated service desk to create tickets, customize billing, and run an IT services business
  • Out-of-the- box reporting to prove value to clients
  • On-premises or hosted implementation for security and ease of use

Together, the patch management, AV, endpoint detection and response, integrated email protection, and web protection features in N-able RMM aim to provide robust security against modern malware and other cyberattacks. Auto-deployment also deploys security features across endpoints in bulk.

The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.

N-able N-sight RMM Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

N-able N-sight RMM Screenshots

Screenshot of N-able RMM Dashboard

N-able N-sight RMM Video

SolarWinds RMM: A Lightweight Desktop Management Software

N-able N-sight RMM Competitors

N-able N-sight RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesGerman, English, French, Italian, Spanish

N-able N-sight RMM Downloadables

Frequently Asked Questions

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

NinjaOne, Atera, and Pulseway are common alternatives for N-able N-sight RMM.

Reviewers rate Remote monitoring and Network device monitoring and Patch Management highest, with a score of 10.

The most common users of N-able N-sight RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(92)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and other organizations. With its wide range of tools, such as patch management, asset tracking, and change management, it allows MSPs to efficiently support several thousand endpoints with a small team. Users have found the software to be particularly helpful in managing hundreds of endpoints, providing an intuitive way to remotely monitor and manage devices and workstations at scale. It has been used by various professionals, including doctors and dentists, to ensure their clients' systems are secure and up to date, even during odd intervals. The software's customizability allows companies to tailor it to their specific needs, enabling automation of maintenance tasks and easy deployment of Windows patches. Additionally, SolarWinds RMM facilitates remote management and monitoring of thousands of devices, enabling proactive monitoring and efficient problem resolution. It is extensively used for conducting webinars, remotely monitoring client workstations, and providing quick visibility and access to clients' systems. Ultimately, SolarWinds RMM provides MSPs with the ability to deliver quicker response times and a fuller range of IT solutions to their clients while improving overall productivity.

Attribute Ratings

Reviews

(1-4 of 4)
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October 12, 2022

Great product overall

Score 10 out of 10
Vetted Review
ResellerIncentivized
The product is being used by the IT department to support both in-house staff and all our customers with an IT Support contract. This allows the technicians to remotely connect to end-user machines and resolve faults in a timely manner with full visibility of the end-user. I find the product extremely efficient.
  • Remote connection is fast and robust.
  • Remote background features are excellent.
  • Lightweight product does not slow down end user machines.
  • There are some minor bugs I would like to see resolved.
  • Functionality for macOS is not as good as Windows.
  • Sometimes the installer fails for unknown reasons.
The product is perfect in a managed service provider environment. Our customers are able to call the help desk technicians and have remote support within seconds which makes a huge impact on the trust and confidence our customers have with the Support team. Being able to remote into a machine without going through a process that requires end-user input is perfect
  • Integration into our CRM platform
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
  • Makes the team more efficient.
  • Customer support contract pays for the software.
  • Makes our customers happy.
  • N-able MSP Manager (formerly Solarwinds MSP Manager)
It is the same product.
The Support team is usually quick to resolve but has many times been very delayed (months) in finding a resolution, unfortunately.
October 12, 2022

N-Able RMM its good

Score 9 out of 10
Vetted Review
Verified User
Incentivized
N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.
  • Remote Access
  • Monitoring
  • Backup monitoring
  • Backup
  • improved performance when switching screens when remoted to a device with multiple screens
  • Linux and mac support could be better, but are already better than most
We'e used N-able RMM and it predecessors at a couple of MSP's businesses over the years and found it a good fit for small and medium sized teams. For larger companies the lack of direct tie into a ticketing/billing such as offered by, for example, ConnectWise may be a limiting factor.
  • Monitoring/asset tracking
  • Reporting
  • Remote access
  • AV
  • Backup
  • Gives us excellent visibility of issues quickly
  • Allows our team to access systems with out worrying about firewall rules
  • allows us to fix client issues often without client interaction
Economical pricing, scalability from a small start, ease of setup were major factors in choosing N-able RMM over other platforms.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Current RMM tool for managing several hundred endpoints (patching, security, monitoring). Remote background as needed.
  • Patching
  • Alert logging
  • Easy of deployment
  • AV solutions are frequently buggy I've found.
  • Agent individual services occasionally bug on removal.
  • Support has been going downhill since the N-Able acquisition, in my opinion.
  • Dated portal.
The RMM has a lot of issues with its security deployment. Often slows client PCs. Removals are buggy. N-able RMM has been slow to address in my opinion. Generally, patching operates smoothly and easily.
  • remote patching
  • security
  • remote background
  • Purely from an RMM standpoint it allows for tremendous scale. Single tech can handle massive numbers of endpoints.
Recently evaluated NinjaOne and was very impressed. Have been with the (original) N-able RMM tool for nearly a decade, but considering a switch. NinjaOne's interface is very modern and slick. Lots of great features and integrations.
Score 1 out of 10
Vetted Review
Verified User
Remote connection and monitoring
  • Dashboard
  • control panel
  • Custromer Service
  • Automated systems
  • Ease of use and management
Their product is okay for smaller organizations although the remote connection can be finicky and clunky. Maybe if you had dedicated people for it, it would be easier, but I did not find it helpful as we grew. Their customer service is atrocious. Even basic things like getting a receipt can be a challenge for them. I left them and would recommend others to stay away.
  • remote connection and support
  • Lots of wasted time
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