Narvar

Narvar

About TrustRadius Scoring
Score 8.0 out of 100
Narvar

Overview

Recent Reviews

Narvar Honest Review

9 out of 10
March 07, 2018
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to …
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Pricing

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What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Narvar Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (7)

Ratings

Reviews

(1-5 of 5)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications to our customers regarding their recent orders! Not only can you track analytics, but you can also make the pages as dynamic as you want to create a completely different way to educate customers on the pages they frequent most.
Score 6 out of 10
Vetted Review
Verified User
Review Source
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.
Correy Honza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.