Narvar

Narvar

Score 8.2 out of 10
Narvar

Overview

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.
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Pricing

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What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Narvar Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (8)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
  • Returns solution.
  • Customer success.
  • Innovative solutions.
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.
  • Order tracking.
  • Reducing contact center volume.
  • Reduce contact center volume.
  • Increase NPS.
Narvar, in my experience, is significantly more expensive.
Score 8 out of 10
Vetted Review
Verified User
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.
  • Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
  • Ability to capture customer feedback on shipping experience.
  • Ability to drive customers back to the site for potential repurchase
  • Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
  • Positive ROI: whereas a UPS/Fedex site never drove any revenue.
I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
Correy Honza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
  • Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
  • Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.
If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.
  • Customer experience & perception (while hard to measure) has definitely increased given the feedback that the call center received.
  • Social interaction as well as rating/reviews saw an increase in engagement since the user was on a branded experience and could click through to other content areas
  • Inhouse
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
Needle, SIGNIFYD
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