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Narvar

Narvar

Overview

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

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Learn from top reviewers

Narvar is the PERFECT tool for any business!

Rating: 10 out of 10
May 6, 2022
IncentivizedVetted ReviewVerified User
Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications to our customers regarding their rec...
Continue reading
Melanie Corrigan
Director - Marketing
Director of eCommerce & Marketing
BIOHM Health
Narvar2 years of experience

Solid yet expensive post-purchase solutions

Rating: 6 out of 10
March 29, 2022
IncentivizedVetted ReviewVerified User
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume signi...
Continue reading
Verified user
Director
Narvar6 years of experience

Great For Branded Post-Purchase Experience

Rating: 8 out of 10
October 17, 2019
IncentivizedVetted ReviewVerified User
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers an...
Continue reading
Vivienne So
Manager - Other
Senior Manager of Ecommerce
Frette
Narvar4 years of experience

Narvar Honest Review

Rating: 9 out of 10
March 7, 2018
IncentivizedVetted ReviewVerified User
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to t...
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Verified user
Director
Narvar2 years of experience

Turnkey eCommerce Shipment Tracking

Rating: 9 out of 10
November 6, 2017
Vetted ReviewVerified User
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consis...
Continue reading
Correy Honza
Director - Marketing
Director of eCommerce
Healthgrades
Narvar2 years of experience
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Pricing

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Narvar

Narvar

N/A
Unavailable

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Narvar?

Narvar is a post-purchase customer experience platform used by brands to engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Narvar's comprehensive post-purchase platform boasts users among 1200+ of brands worldwide, including Sephora, Levi's, and L'Oréal to build customer trust, retain revenue, and grow customer lifetime value.

Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience.

Narvar Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have praised the tool for its ability to send timely notifications about the status of their orders, keeping them informed and improving communication between companies and customers. This contributes greatly to a positive customer experience and helps build trust and satisfaction.

Businesses find Narvar's products to be an essential part of their customer communication strategy. The software allows companies to create a customer journey that is tailored to their guests, whether they are shopping online or in-store. With Narvar's turn-key package tracking solution, businesses can display branded tracking information to users, significantly improving the user experience by providing a seamless and cohesive brand presence throughout the delivery process.

Additionally, Narvar's software offers valuable features such as shipping estimates and customer feedback. Customers benefit from the convenience of knowing when their packages will arrive, while customer service teams can use feedback to improve their processes. Furthermore, Narvar's returns solution has been praised for reducing return call volume significantly, offering customers a more user-friendly returns experience.

While many customers have had positive experiences with Narvar's support team, some have faced challenges with support and dedicated representatives, impacting the overall quality of their experience. Nonetheless, Narvar's flexibility and commitment to finding solutions have been appreciated by businesses and those who prefer a similar approach. Overall, Narvar plays a crucial role in enhancing communication between companies and customers, optimizing the customer journey, and improving the user experience.

Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.

Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.

Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.

Slow Release of New Features: Some users have expressed frustration with the slow release of new features by the product team, indicating a desire for faster innovation and updates to meet their evolving needs.

Difficult Integration with Carriers: Several users have found the integration process with carriers to be challenging, suggesting that improvements are needed to simplify this aspect of the system and make it more user-friendly.

Lack of Customization Flexibility: A number of reviewers have mentioned that the platform lacks flexibility in terms of customizing functions based on rules and logic. This limitation may pose a concern for businesses with specific requirements or unique workflows.

Reviews

(1-3 of 3)
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Solid yet expensive post-purchase solutions

Rating: 6 out of 10
Incentivized
March 29, 2022
Verified User
Vetted Review
Verified User
Narvar
6 years of experience
Use Cases and Deployment Scope
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
Pros and Cons
  • Returns solution.
  • Customer success.
  • Innovative solutions.
Likelihood to Recommend
If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.
Most Important Features
  • Order tracking.
  • Reducing contact center volume.
Return on Investment
  • Reduce contact center volume.
  • Increase NPS.
Alternatives Considered
Narvar, in my experience, is significantly more expensive.

Great For Branded Post-Purchase Experience

Rating: 8 out of 10
Incentivized
October 17, 2019
VS
Vivienne So
Senior Manager of Ecommerce
Frette (Luxury Goods & Jewelry, 51-200 employees)
Vetted Review
Verified User
Narvar
4 years of experience
Use Cases and Deployment Scope
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.
Pros and Cons
  • Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
  • Ability to capture customer feedback on shipping experience.
  • Ability to drive customers back to the site for potential repurchase
Likelihood to Recommend
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
Return on Investment
  • Positive ROI: whereas a UPS/Fedex site never drove any revenue.
Alternatives Considered
I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
Support Rating
8
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

Turnkey eCommerce Shipment Tracking

Rating: 9 out of 10
November 06, 2017
CH
Correy Honza
Director of eCommerce
Healthgrades (Retail, 501-1000 employees)
Vetted Review
Verified User
Narvar
2 years of experience
View profile
Use Cases and Deployment Scope
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.
Pros and Cons
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
Likelihood to Recommend
If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.
Return on Investment
  • Customer experience & perception (while hard to measure) has definitely increased given the feedback that the call center received.
  • Social interaction as well as rating/reviews saw an increase in engagement since the user was on a branded experience and could click through to other content areas
Alternatives Considered
  • Inhouse
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
Other Software Used
Needle, SIGNIFYD
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