AVOID. We regret trusting Neon with our data
February 12, 2024
AVOID. We regret trusting Neon with our data
Score 1 out of 10
Vetted Review
Verified User
Software Version
Standard CRM
Overall Satisfaction with Neon CRM
Our non-profit made the switch due to sales pitch promises, but sadly it wreaked absolute havoc on our data. Migration took forever and data was jumbled, in the wrong place, or completely missing. Area codes were wrong. Pitiful customer service. They don't have account reps. You can't just pick up the phone and talk to someone. Our admin sits for hours in the Chat queue only to get kicked out randomly. There are basic functions that it simply doesn't offer. We completely REGRET becoming a customer and are currently looking for alternatives. AVOID this start up, they are too far behind and have a long way to go to catch up.
- Negative
- Negative
- Sorry but nothing good to report
Neon pales in comparison. Simply put, we regret trusting them with our data. We're a year behind for trying their services.
Do you think Neon CRM delivers good value for the price?
No
Are you happy with Neon CRM's feature set?
No
Did Neon CRM live up to sales and marketing promises?
No
Did implementation of Neon CRM go as expected?
No
Would you buy Neon CRM again?
No