AVOID. We regret trusting Neon with our data
February 12, 2024

AVOID. We regret trusting Neon with our data

Jon Malovich | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Standard CRM

Overall Satisfaction with Neon CRM

Our non-profit made the switch due to sales pitch promises, but sadly it wreaked absolute havoc on our data. Migration took forever and data was jumbled, in the wrong place, or completely missing. Area codes were wrong. Pitiful customer service. They don't have account reps. You can't just pick up the phone and talk to someone. Our admin sits for hours in the Chat queue only to get kicked out randomly. There are basic functions that it simply doesn't offer. We completely REGRET becoming a customer and are currently looking for alternatives. AVOID this start up, they are too far behind and have a long way to go to catch up.
  • Negative
  • Negative
  • Sorry but nothing good to report
Neon pales in comparison. Simply put, we regret trusting them with our data. We're a year behind for trying their services.

Do you think Neon CRM delivers good value for the price?

No

Are you happy with Neon CRM's feature set?

No

Did Neon CRM live up to sales and marketing promises?

No

Did implementation of Neon CRM go as expected?

No

Would you buy Neon CRM again?

No

We completely regret switching to NEON. They have cost us customers, credibility and time. Now we have to start all over with another company. I'd recommend avoiding this start up company at all costs.

Neon CRM Feature Ratings

1.0
Constituent database
1
Constituent interaction tracking
1
Constituent relationship management
1
Donor and member portals
1
Automated workflows
1
1.0
Constituent engagement and marketing
1
Social listening
1
Digital advocacy enablement
1
1.0
Reporting and data visualization
1
Predictive analytics
1
Wealth screening
1
1.0
Online donation options
1
Event registration and ticketing
1
Text and phone donations
1
Volunteer shift management
1
Mobile event check-in
1
1.0
Role-based user permissions
1
Mobile access
1
Integrations
1

Comments

  • Anna Curtis | TrustRadius Reviewer
    Anna Curtis
    commented 2 years ago
    Hi Jon, I'm Anna from the team at Neon One. I will start by saying that we are sorry for the experience you received. It doesn't align with the standard we set and your feedback has been shared with people on my team so that we can learn from it. We've reached out to your colleagues to better understand the data loss issue you mentioned, but it appears there is no further action needed. Please, if we can help in any way, we'd love to. Email us at clientaccountspecialist@neonone.com.
  • Jon Malovich | TrustRadius Reviewer
    Jon Malovich
    commented 2 years ago
    Sure, you can close out the trouble ticket and be done with it. How do we get back the last year of missed emails to our members and partners? Lost track of how many people we had to apologize to and how many hours of manually comparing spreadsheets to find lost people from the data migration. It's beyond fixable at this point. Just wanted others to be aware and beware of potential issues that no one takes responsibility for. We greatly regret switching to Neon, period.
    • Anna Curtis | TrustRadius Reviewer
      Anna Curtis
      commented 2 years ago
      We understand. Thanks for your honest feedback.

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