NetSuite is a mistake for any small to medium-sized business that seeks a partnership relationship with their ERP provider.
December 31, 2019

NetSuite is a mistake for any small to medium-sized business that seeks a partnership relationship with their ERP provider.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

NetSuite Mid-Market edition

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Manufacturing WIP & Routing
  • ODBC
  • Work Orders and Assemblies
  • CRM,

Overall Satisfaction with NetSuite

We have used NetSuite across our whole organization for the past 7 years. We use the ERP functionality for financial, inventory, CRM, work order processing, and item management.
  • The system offers a good basic ERP structure for small businesses.
  • Their customer service is horrible.
  • Their collection techniques are miserable, threatening, and relentless
  • It's a huge waste of energy dealing with their tech support.
  • They have disgraceful customer service that sucked time and energy from our team.
Not yet, but I'm interested in Oracle user groups - California Modern Lighting and Design is useful to us as a forum for the exchange of ideas.
We made a terrible mistake in switching to Netsuite.
It may be well-suited for large corporations where the annual subscription bill is above $500,000.
They are miserable for small to medium-sized businesses.

NetSuite ERP Feature Ratings

Accounts payable
1
Accounts receivable
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
Not Rated
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Automated Invoice Processing
1
Shared Services Payments
1
Billings Management
1
Customer Receipt Applications
1
Customer Collections
1
Revenue Recognition
1
Cash Management
1
Asset Management
5
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
5
Transactions Tax
1
Subledger Reconciliations
1
3rd Party Accounting Systems
1
Inventory tracking
3
Automatic reordering
1
Location management
1
Manufacturing module
1
Pricing
3
Order entry
2
Credit card processing
1
Cost of goods sold
1
Order Orchestration
2
End-to-end order visibility
1
Order exception Resolution
1
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
1
Standard reports
1
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
1
Single sign-on capability
1
Award Lifecycle Management
Not Rated
Spending Control
Not Rated
Indirect Cost Management
Not Rated
Billing
Not Rated
Budgeting and Forecasting
1
Project Costing
1
Cost Capture
1
Capital Project Management
Not Rated
Customer Invoicing
1
Customer Contract Compliance
Not Rated
Project Revenue Recognition
1
Project Financial Performance Analysis
2
Project Financials Dashboard
1
Real-time Financial Reporting
1
Embedded Business Intelligence
1
Project Planning Collaboration
1
Project Planning and Scheduling
1
Project Manager Dashboard
1
Resource Manager Dashboard
1
Task Insight for Project Managers
Not Rated
Project Manager Mobile Functionality
Not Rated
Team Member Task Collaboration
Not Rated
Team Member Mobile Functionality
Not Rated
Project Candidate Search
Not Rated
Project Candidate Comparison and Analysis
Not Rated
Defineable Resource Pools
Not Rated
Defineable Resource Pools
Not Rated
Talent Profiles
Not Rated
Real-Time Project Reporting
Not Rated
Absence Management
Not Rated
Product Lifecycle Management
Not Rated
Not Rated
Sourcing Team Collaboration
Not Rated
Sourcing Analysis
Not Rated
Bids Analyzed and Compared
Not Rated
Catalog Shopping E-Commerce for Employees
Not Rated
Contract Authoring
Not Rated
Contract Compliance Management
Not Rated
Contract History
Not Rated
Contract Renewal Automation
Not Rated
Contract Repository
Not Rated
Contract Standardization and Enforcement
Not Rated
Electronic Signatures
Not Rated
Invoice Automated Matching
Not Rated
Purchasing Risk and Compliance Management
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Spend Compliance Management
Not Rated
Supplier Assessment
Not Rated
Supplier Communication and Collaboration
Not Rated
Supplier Management
Not Rated
Supplier Portal
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Mapping
Not Rated
Control Efficiency Assessments
Not Rated
Automated Control Assessments
Not Rated
Assessment Capture
Not Rated
Issue Detection
Not Rated
Automatic Notification
Not Rated
Remediation and Certification
Not Rated
Transportation Planning and Optimization
1
Transportation Sourcing Management
1
Transportation Process Integration
2
Transportation Execution Management
1
Freight Payment Automation
1
Trade Management
1
Trade Regulatory Compliance Management
Not Rated
Customs Entry Management
1
Customs Document Management
1
Customs Document Collaboration
1
Fulfillment Management
1
Inventory Visibility
1
Warehouse Workforce Management
1
Production Process Design
1
Supply Chain Business Flows
1
Production Management
1
Contracted Manufacturing Management
1
Configuration Management
Not Rated
Work Definition
1
Work Execution
1
Advanced Fulfillment
Not Rated
Manufacturing Costs
1
Forecasting
1
Inventory Planning
2
Multi-tier Supply Chain Planning
Not Rated
Performance Monitoring
1
Ideation Management
1
Requirements Management
Not Rated
Proposal Management
1
Innovation Portfolio Management
1
Product Master Data Management
1
Vendor Portal
1
Project Portfolio Management
2