NetSuite - One Stop Shop for all Departments

Choosing NetSuite over other programs requires some thought. The main question to ask is, "what is your goal?" If you just want a case system and a way to track customers and leads, then Salesforce may be a better fit. If you want to incorporate all data from all departments, NetSuite is the only way to go. The interface is a little slow, but that could be because of the high level of custom "tweaks" we have done to make the program ours. That's a small price to pay to have it the exact way you want.

At this point we are so integrated with NetSuite for every department in our company, it would be almost impossible to change software. This isn't a bad thing, per se. Since NetSuite gives us the ability to integrate every aspect of our business, and allows for such granular customization, it has become part of our company. Everyone uses NetSuite because NetSuite can be used for everything.