1. Home
  2. Enterprise Resource Planning (ERP) Systems
  3. NetSuite ERP Reviews
  4. User Review of NetSuite ERP
NetSuite - One Stop Shop for all Departments
November 07, 2013

NetSuite - One Stop Shop for all Departments

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Release 2013.2

Overall Satisfaction with NetSuite ERP

  • One stop shop for all departments - full integration with accounting, sales, support, development, shipping, etc. NetSuite allows every aspect of a company to be included in this nice, neat cloud package. From a department's budget, to a lead generated by sales, NetSuite stores and tracks it all.
  • Integration with many third party applications and cloud phone systems.
  • The user interface and back-end can be customized for pretty much anything. Unfortunately this can cause new users to get lost if given too many roles.
  • Training is definitely required. This is not an application you can figure out just by clicking through to get a feel for it.
  • Better customer service
  • Increased employee efficiency
  • Faster lead conversion
  • Faster payment processing
  • Less cost in "material" as everything (invoices, POs, customer emails, etc.) can be stored electronically
Choosing NetSuite over other programs requires some thought. The main question to ask is, "what is your goal?" If you just want a case system and a way to track customers and leads, then Salesforce may be a better fit. If you want to incorporate all data from all departments, NetSuite is the only way to go. The interface is a little slow, but that could be because of the high level of custom "tweaks" we have done to make the program ours. That's a small price to pay to have it the exact way you want.

Using NetSuite ERP

At this point we are so integrated with NetSuite for every department in our company, it would be almost impossible to change software. This isn't a bad thing, per se. Since NetSuite gives us the ability to integrate every aspect of our business, and allows for such granular customization, it has become part of our company. Everyone uses NetSuite because NetSuite can be used for everything.