TrustRadius
Netsuite Review 2015
https://www.trustradius.com/crmNetSuite CRM+Unspecified7.666101
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February 06, 2015

Netsuite Review 2015

Score 1 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM+

We have been using NetSuite across the organization since October 2011. Some of the problems that it addresses is that it's an all inclusive suite that connects the organization together when it works properly.
  • All in one system - for Accounting, Shipping, and Processing Orders
  • Dashboard
  • Level of Technical Support - NetSuite Level of technical support is horrible. You get someone who does not speak English and it's always after hours when they contact you back. Having been on Gold Support for 3 years we learned that its better to get your answers from forums and outside vendors. Savings of 25k a year subtracted from our contract
  • Empty promises from Sales Vendor/Support
  • NetSuite - One World Module - Will need outside vendor to configure and script emails to work separately from parent and subsidiary. What was promised is not what you're going to get. Make sure to review all the details when jumping into the "One World Module"
  • NetSuite is not very good at E-Commerce Marketing - modules like our shopping cart is very slow. Multiple tickets have been submitted on this case with no real solution. Takes sometimes 3-4 minutes for checkout (load page)
  • NetSuite is very costly - Make sure to research and understand what you're getting into.
  • Cloud based system which sometimes is good and bad.
This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us.
Module based system maybe the ideal solution for us at this time (Home Grown CRM/ERP). We are still researching and investigating other ways on how we can improve this. NetSuite is very costly and the majority of the time if you need something done it will take scripting or purchasing additional modules.

NetSuite CRM+ Feature Ratings

Customer data management / contact management
3
Workflow management
3
Territory management
3
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
4
Quote & order management
4
Interaction tracking
5
Channel / partner relationship management
4
Case management
3
Call center management
2
Help desk management
2
Lead management
3
Email marketing
3
Task management
3
Billing and invoicing management
5
Forecasting
3
Pipeline visualization
3
Customizable reports
3
Custom fields
3
Custom objects
3
Scripting environment
2
API for custom integration
2
Role-based user permissions
3
Single sign-on capability
3
Marketing automation
3
Compensation management
3