Solid for Finance and Inventory Less Friendly for Customization
May 08, 2025

Solid for Finance and Inventory Less Friendly for Customization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • AdvancedFinancials
  • Recurring Billing
  • Work Orders and Assemblies
  • Revenue Recognition

Overall Satisfaction with NetSuite ERP

We use NetSuite ERP primarily for revenue recognition, customer information management, billing, and inventory tracking. It serves as our central database for important customer contacts and is essential for maintaining accurate records across departments. NetSuite ERP plays a key role in aligning our sales, finance, and operations teams by ensuring consistent visibility into order status, billing timelines, and revenue milestones. While it’s not our CRM, it complements our sales tools by housing critical post-sale information that supports customer success and financial accuracy. Overall, NetSuite ERP is a foundational system for our back-office functions and financial reporting.

Pros

  • Revenue recognition
  • integrated financials
  • custom reporting
  • Scalability

Cons

  • Customizing settings
  • Customizing templates for email, invoicing, sales orders etc.
  • Overall UI - UI feels outdated and clunky
  • ROI - Revenue recognition, billing, inventory, and customer data all in one system. We consolidated 3 systems into one.
  • Higher operationally efficiency post-sale
  • Learning curve and complexity around customizing NetSuite ERP has slowed down internal process improvements
  • We've spent time and resources on configuring forms and workflows that take a decent amount of time to roll out.
NetSuite ERP is a simple UI, but leaves a lot to be desired. It's very useable, but sometimes not useable enough. For a system that has many functions, there will, never be a one size fits all, so it's understandable. I gave an 8 because it' a heck of a lot more useable than shuffling through multiple systems to achieve one, multi-departmental goal of closing, fulfilling and billing an order.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

NetSuite ERP is well suited for many things including: Revenue recognition and billing management, inventory-linked sales fulfillment, cross functional/multi-department coordination

Not that well suited for CRM and sales activities or highly customized workflows, reports, interfaces etc. The customizability of NS as a whole leave a lot to be desired. We have a third party that does most of our customizations because it's extremely time consuming and needlessly difficult.

NetSuite ERP Feature Ratings

Comments

More Reviews of NetSuite ERP

  1. Home
  2. Enterprise Resource Planning (ERP) Systems
  3. NetSuite ERP Reviews
  4. User Review of NetSuite ERP