NextGen Healthcare EHR for Pediatric Therapy
October 03, 2024
NextGen Healthcare EHR for Pediatric Therapy
Score 5 out of 10
Vetted Review
Verified User
Software Version
NextGen Enterprise EHR
Overall Satisfaction with NextGen Healthcare EHR
We are a pediatric therapy provider, providing speech and occupational therapy services to children. Our speech language pathologists and occupational therapists use NextGen EHR for documenting evaluations, progress notes and daily therapy notes. The business problem NextGen EHR attempts to solve is to help streamline this process and capture and store this client documentation.
Pros
- The integration between the practice management module and EHR is seamless.
- The provider's view of the schedule via the inbox is easy to read and navigate and notes can be easily accessed and the template initiated by the provider from this schedule workflow.
- Navigating client records is easy and fast.
- Templates are customizable.
Cons
- The tasking functionality is over-complicated and burdensome. It takes too long and is cumbersome for one provider to task another provider. There is not an easy way for tasks to be addressed, archived, or deleted.
- The goals section is cumbersome and clunky. If you want to extend a goal date, you cannot select an end date. Instead, you have to increase the number of weeks the goal will be active, which has a limit to it in and of itself. It would be much more intuitive and easier if the provider could directly enter goal end date.
- There is built-in logic to manage when a plan of care is generated/updated. While the logic works for plain vanilla cases, it would be much easier if there was an option to force a new plan of care to be generated. There is a checkbox to do this, but it doesn't always work as expected. The logic, which is intended to help, actually makes it much more difficult.
- Modifying the document macros in the document builder is very complicated. There are sometimes multiple layers of levels of documents and there is not a very clear and documented path to make the changes you want in the document macros. There is a lot of useless templates that are in the repository. It would be helpful to be able to pick favorites or have clear guidance on how to make changes. It seems like the software in general is meant to protect users from themselves but in that way it makes it extremely difficult to actually make customizations that are necessary for the provider's specific needs.
- NextGen is our fourth system. It is by far the most difficult and complicated system we have used. We have spent more money on NextGen than on any of our other systems we have used previously.
- We entered into an agreement to use the telemedicine module. That was a mistake. Our then current and now current system for telemedicine is far simpler, faster, more effective, and half the cost. We are paying for the add-on even though we're not using it.
We would love to use a tool like the Ambient solution but we simply don't trust NextGen to deliver, so we have decided not to utilize this tool. We have tested the version with NextGen mobile and it does a pretty poor job at adding text where we want it to be added. To be fair, and I think this is symptomatic of our provider type, much of NextGen is much better suited for typical physician offices. It is not well suited to therapy providers.
Raintree was significantly faster and extremely customizable. The primary reason we left Raintree was because it was time consuming to customizations and whenever there was a system update, in order to accept those updates, we had to re-do all of the customizations. If it wasn't for that fact, we would have stuck with Raintree.
We tried Clinicient a couple of times. The reasons we left Clinicient were (1) clunky documentation templates that had multiple errors and (2) poor customer service. We transitioned to NextGen on the idea that it was a stronger company with better customer support and easier customizations.
We tried Clinicient a couple of times. The reasons we left Clinicient were (1) clunky documentation templates that had multiple errors and (2) poor customer service. We transitioned to NextGen on the idea that it was a stronger company with better customer support and easier customizations.
Do you think NextGen Healthcare EHR delivers good value for the price?
No
Are you happy with NextGen Healthcare EHR's feature set?
No
Did NextGen Healthcare EHR live up to sales and marketing promises?
No
Did implementation of NextGen Healthcare EHR go as expected?
Yes
Would you buy NextGen Healthcare EHR again?
No
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