NextGen Enterprise EHR.
September 30, 2024

NextGen Enterprise EHR.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

The NextGen Healthcare EHR is our primary electronic health record. It is used by all of our integrated health service providers: medical, dental, optical, behavioral, and pharmaceutical. We staff approximately 350 persons and provide healthcare services in 17 locations in Michigan.

Pros

  • Provides a mechanism for documenting patient encounters.
  • Allows/provides integration between healthcare services.
  • Includes the practice management components needed.

Cons

  • Because it is comprehensive, it is tough to learn.
  • It is very picky about display resolution.
  • There are many invoices and they are difficult to use. Invoices covering the same items, like licenses, are not co-termed.
  • When NextGen demonstrates a new product, it does not differentiate between included features and features that come with added costs.
  • Support is inconsistent. There are many language and skill barriers in tech support.
  • Lacking response time to urgent issues. There is no workflow to address urgent needs.
  • I am unable to answer this question.
Yes, we use these capabilities. However, this is an added-cost feature requiring additional implementation and support. We are testing with five providers, and they love it. We supplied them with iPads, however, as there were challenges using a cell phone.
The flow of data movement and the accessibility/visibility of data to users across integrated healthcare service lines is important, and NG provides this.
The Meditech solution I used was a green screen product, so NextGen is a vast improvement over that (Meditech may have improved by now). The Horizon and McKesson EMRs that I used may not be correctly identified above, but my experience is that all EMRs provide the same basic functionality. The differences between them often reflect the product's price point.

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

No

Did NextGen Healthcare EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

NextGen is neither as polished nor as expensive as other EMR solutions. The GUI is not attractive, but it gets the job done.

NextGen Healthcare EHR Feature Ratings

7.8
Real-time eligibility verification
8
Coding
8
Claims management
7
Patient billing
8
Financial Reporting
8
Not Rated
Automated appointment reminders
Not Rated
Calendar interface
Not Rated
Medical Inventory Management ()
Not Rated
7.3
Charting / document management
8
Templates
8
E-prescribing
8
Patient portal
3
Mobile/tablet support
7
Speech recognition
9
Integration with other EMR and PM systems
Not Rated
Customization
8
10.0
HIPAA compliance
10
8.0
Multi-office / multi-physician capabilities
8

Comments

  • Stacy State | TrustRadius Reviewer
    Stacy State
    (Vendor Representative) commented a year ago
    Thank you for your honest feedback! We appreciate your perspective on our user interface and are glad to hear that NextGen meets your needs effectively. We continuously strive to improve our platform, including enhancing the user experience. Your input is valuable as we work on future updates. If you have specific suggestions on how we can enhance the GUI or any other features, please let us know!

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