Reliable and Trusted Monitoring Solution in the current changing Digital Solutioning era

Nexthink is a great tool, helping our customers resolve issues both Proactively and reactively. In the AI Era, customers across different industries for leveraging Nexthink to trigger campaigns for user feedback to measure device/application performance working from home or office. Traditional surveys via emails are old school and end-users like a more interactive platform to share their opinions. The automated remediation capabilities are changing the dynamics with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improve Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high-priority incidents. The new Application Experience module is a cherry on top to measure the performance of Cloud-based Apps with complimentary results of license usage via browser plugins.