Reliable and Trusted Monitoring Solution in the current changing Digital Solutioning era
March 04, 2022

Reliable and Trusted Monitoring Solution in the current changing Digital Solutioning era

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nexthink

Nexthink is a great tool, helping our customers resolve issues both Proactively and reactively. In the AI Era, customers across different industries for leveraging Nexthink to trigger campaigns for user feedback to measure device/application performance working from home or office. Traditional surveys via emails are old school and end-users like a more interactive platform to share their opinions. The automated remediation capabilities are changing the dynamics with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improve Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high-priority incidents. The new Application Experience module is a cherry on top to measure the performance of Cloud-based Apps with complimentary results of license usage via browser plugins.

Pros

  • Leveraging Nexthink DEX scores in Incident Management Modules in ITSM solutions for L1/L2 teams to get a proactive view of the device.
  • Experience Optimization helps customers to get readily available daily dashboards for CTOs/CIOs.
  • Plug n Play capability of Azure AD connector helps partners to easily read AAD data in Nexthink.

Cons

  • limited capability of monitoring the device reliability monitors' parameters in Windows 10 and above. I assume Nexthink is already working on it.
  • Too Much drill-down annoys users sometimes. It should be clicked and routed to the next page.
  • Rule-based assignments and Hierarchies are too many complicated configurations. such configuration such be embedded in the collector in the beginning.
  • Seamless connections to external tools via APIs to read data like Azure AD, SAML SSO for conditional access.
  • Custom Remote actions based on customer pain areas identified through Nexthink investigations.
  • Interactive surveys with Engage Campaigns to achieve real end-user experience.
  • Nexthink Analytics has helped many organizations to save more than $100k+ billed for pay per contact in Service Desk.
  • A good Amount of Money has been saved via Software metering by identifying over-under usage of licensed Apps.
Nexthink is the market leader in terms of measuring real user experience w.r.t End-user device. SysTrack sensors work great but the GUI is not very attractive. Aternity is another great solution when integrated with other riverbed solutions like Appresponse, NetIM, and NetProfiler. Thousand Eyes is another great solution but works best only for Network and network security areas.

Do you think Nexthink delivers good value for the price?

Yes

Are you happy with Nexthink's feature set?

Yes

Did Nexthink live up to sales and marketing promises?

Yes

Did implementation of Nexthink go as expected?

Yes

Would you buy Nexthink again?

Yes

Software Metering capabilities to save license of costly products like AutoCad/CATIA etc. DEX score helps to set the thresholds for easy permanent fixes where Infrastructure teams find challenges end-user devices level issues.

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