We love Nextiva!
July 24, 2024

We love Nextiva!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Call Center

Overall Satisfaction with Nextiva

We needed a solution for a round-robin call center with multiple funnels (sales, support, enterprise, etc). Nextiva has been the perfect solution for us, as we tried a competitor and it was lacking the features we needed.

Nextiva has been fully transparent about pricing, product, and level of support, and we couldn't be happier!

Pros

  • Call Center
  • Support Line
  • Talk to sales line

Cons

  • Nothing so far!
  • Positive ROI
  • Positive Customer Satisfaction
Nextiva had the features we were looking for, whereas it was in an ultra expensive tier on DialPad and virtually impossible to commit to at our size as a startup.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Nextiva is great for our talk-to-sales / support line use case. Round robin was super easy to get set up, and the team was very helpful throughout the onboarding process.

Nextiva Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

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