This is Why You Should Use Nextiva For Your Contact Center!
July 06, 2024

This is Why You Should Use Nextiva For Your Contact Center!

Rosie Galford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Call Center

Overall Satisfaction with Nextiva

Our storage company consists of 51 properties throughout California with our main office located in San Diego. Our Contact Center is located in the main office, I am the Sales Center/Contact Center Manager. Both the agents and I use Nextiva for our phone services, integrated with our CRM. As Manager I use the Nextiva Supervisor Dashboard daily to manage the needs of the call center and for reporting, easy to use.

Pros

  • Nextiva Caller Id Unity Dashboard
  • Support
  • Ease of Software and Equipment
  • Onboarding

Cons

  • Supervisor Dashboard has too many clicks to sign in
  • Manuels are long and could be easier to read
  • Recommend video tutorials with manuels
  • More Calls Completed More Rentals
  • Call Quality Keeps Both the Customer and User Happy
  • Users/Agents Are Not Frustrated
I love using all of the software products except for the phone app. Working out of the unity dashboards integrated with SSM has been so great. It is the phone app that seems to have problems. I could not find a transfer function, and the call drops on the second ring. Even if I had good phone reception, the call still drops.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Customer support has always been very supportive and patient, especially with new customers. Support is readily available to help, even during Covid. The onboarding transition was smooth, even during Covid when times were challenging. We were able to easily get set up to work remotely from home, when we were so used to working at the office.

Nextiva Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
6.0
Mobile app for iOS
6
Mobile app for Android
6

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