Item: Nextiva
Rating: 10
Author: Verified User

Overall Satisfaction with Nextiva

Use Cases and Deployment Scope

Nextiva is our phone system we use, we use the headset for calls and also utilize to manage our calls centers and phone calls virtually through the application. It addresses all calls and voicemails in one place. It will email you voicemails and makes it versatile on the go. Our scope is having multiple offices with multiple departments.

Pros and Cons

Pros

Customer Support is responsive
Versatility
User Friendly
Reporting

Cons

Calls get stuck sometimes. Randomly have issues on my desk set - I will be on a call and at times, it looks like I've put the client on hold but haven't
A more aesthetically pleasing supervisor dashboard
Auto sign in/log offs

Return on Investment

More efficiency - real time calls to your cell if connected to the app
Higher Customer Call back or Answer Time
Works great during COVID

Usability

Very easy to use, if you're unsure about a functionality they have user manuals you can download to use or their support team via chat or call is very helpful and quick at resolving any issues. They also help when it comes to setting up users and reporting. Phone system is easy to follow with labels and easy to read.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Valant EHR

Likelihood to Recommend

It's best suited for multiple locations and great for businesses, probably smaller businesses. Large corporate companies should benefit too- due to its wide use. I would deem it less appropriate for a single office location.

Nextiva Feature Ratings

Comments

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Great resource!

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