HIGHLY RECOMMEND!
Updated February 21, 2025

HIGHLY RECOMMEND!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We use it to call existing clients.

Pros

  • Simplicity
  • Reliable
  • Great customer service
  • Continuously improving

Cons

  • Occasionally, previous numbers called don't show immediately
  • While using speaker on a call and a call comes in ring is loud in call
  • They have less issues allowing us to be on the phone more
  • Very simple to use so we have to spend minimal time training new people
Better than all that I have used

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

We have way less issues with Nextiva Business Phone Service than we have with other phone systems. They have great customer service that you don't dread having to call when you need help. We really appreciate that you can see they are constantly trying to improve all aspects of their company.

Nextiva Feature Ratings

9.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
9
Directory of employee names
10
9.4
Answering rules
8
Call recording
9
Call park
10
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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