Nextiva is an affordable and great virtual phone and fax option for any company.
April 01, 2026

Nextiva is an affordable and great virtual phone and fax option for any company.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

VoIP Phones

Overall Satisfaction with Nextiva

We use Nextiva for remote work. It saves us from having to have separate phones. We are a small practice and get just enough lines for our users, and we also utilize vFax and texting!

Pros

  • Texting
  • Customer support.
  • Faxing

Cons

  • Call Quality.
  • Ease of call flow editing.
  • Updating voice recordings.
  • Better prices than traditional phone service.
  • They offer discounts and promos.
  • They have a deal for our small company of 3 users.
The call flow aspect takes some getting used to, and we have to edit and compress our recordings to update them in the flow. Otherwise, it’s super easy to edit office hours and access the portal through the desktop and phone applications. You just log in, and you can see your calls, texts, and voicemails. Love the voice-to-text features.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

I believe Nextiva can be beneficial for any size company. The virtual application is key for companies that use remote workers. The virtual fax options are great, too, since no one has a physical fax machine any longer. They also offer desktop phone options, which we utilize in the office. I really cannot think of a reason a company would not be able to utilize Nextica.

Nextiva Feature Ratings

Call reports
10
Directory of employee names
10
Answering rules
10
Call park
10
Call screening
10
Message alerts
5
Instant messaging
10
Mobile app for iOS
10

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