Unbeatable VoIP Solution That Maintains Budget Friendly Price
August 26, 2023

Unbeatable VoIP Solution That Maintains Budget Friendly Price

Andrew Corcoran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We use Nextiva for both in the office and out. Nextiva has allowed up to bridge the gap of maintaining phone/text/fax communications regardless of our physical location. Their service also allows us to fully customize call treatment and how calls are routed to our employees. Nextiva has allowed us to combine all communications, outside of email, into one efficient and customizable package.

Pros

  • Fully Customizable Call Flows and Routing
  • Integrated texting allowing us to expand on communication options
  • Location Flexibility
  • Full call control both in the office and on the go
  • Enterprise style VoIP solution at a budget friendly price

Cons

  • Mobile app could use some improvement for quick call option selections (IE Calls sent to mobile devices or not)
  • Desktop hardphones that allow the use of Electronic Headset Lifters instead of requiring a physical lifter
  • Conferencing on hardphone could be a little easier to navigate. Not hard once you get used to it but does require a little practice to get used to it
  • Hardphone soft button customization
  • Customization
  • Flexibility
  • Budget Friendly
  • Integrated Texting Option
  • Reliable VoIP Service
  • Business Continuity
  • Reduced overall telecom costs significantly
  • Provides a stronger business continuity allowing us to maintain client contact in any location
  • Integrates texting from our main office number, allowing additional communication methods with our busy clients

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Nextiva Business Phone Service has allowed us to solve many issues that our previous "big box store" VoIP provider could not do. Not only do they have a fully customizable Call Flow and Routing platform, they have combined the ability to text and fax all within a one stop shop solution. We were able to maintain the ability to have a physical hard phone on our desk but then also provide the option to use a soft phone off of our computers when needed. Combined with the ability to take calls on mobile devices without the need for call forwarding, you can also make calls from your mobile device just as if you were in the office. Which makes it great for when you need to call clients but wish to maintain privacy of your personal devices phone number. The only scenario where their service may be less appropriate is for a company that prefers to spend unnecessary on subpar phone service. I cannot imagine ever wanting to switch away from Nextiva. Even as our company grows and evolves, I have zero intentions of changing to any other provider.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Directory of employee names
7
Answering rules
10
Call park
2
Call screening
8
Message alerts
10
Video conferencing
8
Audio conferencing
9
Instant messaging
7
Mobile app for iOS
7
Mobile app for Android
7

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