Item: Nextiva
Rating: 9
Author: Tiffany Knight

Use Cases and Deployment Scope

We use Nextive Business Phone Service for our business phone lines. It is extremely useful having call recording options so we can go back and listen to important information that we may have not heard or misheard the first time around without having to repeatedly call the clients back and get the same information again.

Pros and Cons

call recordings
easy to use
customer service

pricing
sometimes very slow
not cordless, which makes desk look sloppier

Most Important Features

call transfering
call recording
cellphone integration

Return on Investment

has helped us tremendously thanks to the call recording

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

Likelihood to Recommend

I think Nextiva Business Phone Service can easily be well suited for a wide range of clients. From one employee to 10, we find it easy to manage for our small office. I can see these functions being extremely useful for most people, especially because of how useful the call recording option is! We have looked at other companies and no other call recordings have compared yet.

We can't get rid of Nextiva Business Phone Service!

Software Version

Overall Satisfaction with Nextiva Business Phone Service