I think Nextiva Business Phone Service Is Number 1 In Service And Support!
August 28, 2023
I think Nextiva Business Phone Service Is Number 1 In Service And Support!
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
My team uses Nextiva Business Phone Service for all of our communication needs via inbound and outbound phone calls. I personally use Nextiva Business Phone Service the same and in addition, I use Nextiva Business Phone Service for reporting, tracking and monitoring, statistics and development. Nextiva Business Phone Service is used 7 days a week at our organization. In my experience, the technology is top notch, the service and support are always good to great. Overall, I think Nextiva Business Phone Service is a true leader in communication services.
- Customer Support
- Communicating new service and/or products
- Consistency
- User friendly
- Streamlining different services into one such ask, call recording tool and Nextiva Business Phone Service portal together.
- Whatever can be done so that I do not have to constantly clear the Cache in Nextiva Business Phone Service Portal to gain access to my dashboard
- Reporting
- Monitoring
- Communication
- Provided quick solutions for resolving customer needs
- makes communication fast, easy and effective
- Five9
In my opinion, Nextiva Business Phone Service outranks Five 9 in tech, customer support and quality. Although I think Five 9 is a bit easier to use and much of their services are all wrapped into 1 easy to use platform, they do not provide as helpful customer support and do not strike me as innovative as Nextiva Business Phone Service.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes