Never going anywhere else! Customer for life! Saved my business!
September 07, 2023

Never going anywhere else! Customer for life! Saved my business!

Logan Ehrick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Phones

Overall Satisfaction with Nextiva Business Phone Service

When I first started my agency, I was using land lines and had to deal with customers not being able to reach me when the needed me most. Once I switched to Nextiva Business Phone Service my business has skyrocketed with customer service because my customers can now call or text me when ever they need to because the calls and text go to the Nextiva Business Phone Service app in my phone. I won't go anywhere else!
  • Great texting app
  • Customers can hear me clearly on the phone.
  • Able to store contacts.
  • Can also forward calls directly to my phone if needed
  • Would be nice to be able to block unwanted numbers.
  • App
  • Texting
  • Adding to my contact list
  • Clear phone calls
  • Increased my customer service rating
  • Made my agency mobile
  • Easy to know who is calling me at all times.
  • Fantastic texting service
Nerd phone made me use a land line and was 80/month. Nextiva Business Phone Service is less than half that and I can use my internet or even cell phone.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Fantastic use for any company that wants to go mobile or use their internet for service. Haven't had any issues on connection. Customers can hear you clearly on the phone as well. I am also able to use their app on my phone so no matter where I am I can reach out to a customer or my customers can reach out to me.

Nextiva Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
10
Call reports
10
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated