Item: Nextiva
Rating: 10
Author: Matt Riddle

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

Phones are the livelihood of our company and is how we do business. I can't say enough good things about the Nextiva VOIP system. It has transformed the way we communicate in our business. The call quality is crystal clear, and the features are incredibly robust. Setting up the system was a breeze, thanks to their user-friendly interface and excellent customer support.

Pros and Cons

Pros

Customer Service
Uptime
Quality VOIP system

Cons

Make the Admin UI more user friendly
Reporting analytics should be included
Allow to have multiple pages open

Most Important Features

Call flows
Reporting
data

Return on Investment

Alternatives Considered

The customer service provided by Nextiva is top-notch. They are always available to answer questions and provide assistance promptly. It's clear they care about their customers.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

Likelihood to Recommend

One of the standout features for us is the mobile app, which allows us to stay connected even when we're on the go. The ability to seamlessly switch between devices is a real game-changer for our remote and on-the-move team members. Nextiva has truly improved our efficiency and communication, and we couldn't be happier with our decision to switch to their VOIP system.

Nextiva Feature Ratings

Comments

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Nextiva is a game-changer!

Software Version