Item: Nextiva
Rating: 10
Author: Kristin Avina

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

As a non-profit organization, operational expenses are always being reviewed to find ways to save money, time as well as improve quality service and streamline productivity. Nextiva was able to provide a VOIP service that fit our needs and delivering significant savings. The Nextiva teams were friendly, professional and patient as we switched providers and Harbor is appreciative of their responsiveness to overcome challenges and have a smooth transition.

Pros and Cons

Pros

Cost effective.
Easy to use.
Streamlined service that can be easily leveraged to grow to meet our needs.

Cons

Can't think of anything to improve as was happy with the equipment, price and service.

Return on Investment

Improved phone system
Competitive pricing
Quality service

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

Nextiva equipment, pricing and service are a great fit for small business and non-profit organizations and those that require HIPAA compliance based on our experience and expectations. The personalized and hands-on customer service is very impressive, and they worked and communicated well with the internal management team and external IT team.

Nextiva Feature Ratings

Comments

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Great VOIP service for nonprofit

Software Version